Search results for query: *

thread940-1791875 Good afternoon! We have recently started experiencing issues where calls to/from One-X to an IP phone. When IP phones make calls to a One-X user it will ring, looks like it is connected for about 25 seconds, but from initial answer, there is no audio on either end. If the...

We recently transitioned our Audix to AVST. With Audix, our call center agents were able to transfer a call to an extension, and if their greeting answer, could *T on the phone pad and take them back out and attempt another extension, and so on, until someone answers. We have not been able to...

We recently have converted some 6424's to 9608's. Those with the 9608's, they use at their desk, but also would like to use remote and sometimes in the office. When our agents login, they are able to login initially with their extension and password, but when they go to the "login" tab and...

Does anyone know of a way to create a speed button on a phone that allows it to point to an IP address? We are installing a paging system, that requires a Node Name and IP address, and cannot figure out how to program a button on user station to get to that IP address....I'm sorry, that didn't...

We have recently let agent start working from home, utilizing One-X. We had to create a unique field that Aspect could look at to know to record the phone. In the ROOM field, we have added AQM and phones record with no issues when IN THE OFFICE using hard phone. However...when those agents...

Once I create an announcement on a VAL board, I have never had to save that announcement as a .wav file for use in an IVR application. Once it is created/recorded, can you please tell me how to create a .wav file? ty so much!

I have a user that when she undocks her laptop and returns to her desk, she is locked out of CMS for an extended period of time. Her notes are below...she indicates she does logoff before undocking, so it rules out that. Could it be related to multiple real-time reports she may be running...

I have a pilot group that I am setting up where they require a different on-call cell phone to be called each day of the week (they will not use variables). So I set up a VDN->vector using scheduled service hours and then a route-to the cell phone number for the specific day. Is there a way to...

You're a rock star....thank you so much!!

Oh wow!!!!! So he is in Network Region 4, and appears all of his other people in his skill are in Network 1...I'm not real savvy on that part of stuff, but sounds like you hit the nail on the head! :)

I hope this helps... and the attachment comes thru :)https://files.engineering.com/getfile.aspx?folder=89abc598-210c-4066-ba88-5d09750693b6&file=trace.png

I'm sorry, so if I look at the "time" idle....he is sitting at for instance 32 minutes and another agent is 30 "seconds", and that 30 second agent gets a call, and he never did.

So here is my "theory"...he has figured out that when he is next in line to get a call, he makes an Aux Out call, which drops him back into having a recent call, and no longer the mia, correct? I have had a trace up on him the last 2 days, and that is what it looks like to me. You did make me...

I have a skill group that is ead-mia, all agents are skill-level 1, and there is one agent that regardless of what I change, he will not get the next call if he has been the mia. I have removed his login, duplicated it from another, which works fine, but he still will sit in queue for 25...

I think they are setting it up as a failure point anyway....they are waiting 3 minutes each time, so they are assuming a caller MIGHT wait 9 minutes (these are internal truckers callers from OTR), but personally I told them it was a ridiculous parameter to begin with. As it stands right now, no...

is there a limit on how many times a call can go to cover? They WANT the calls to continuously loop. If no one is available in queue, goes to coverage point 1 (a cell phone, rings 3 times) point 2 (next cell phone,rings 3 times, then BACK to original VDN and starts all over. It will go thru...