Search results for query: *

Hello :) I have a problem, i detected if i call a lot of times a one topic, the announcement sometimes not reproduce and only have silence and the task flow runs its normal course without locution. I check the logs and errors and I see when this errors ocurred, appears an error of SRTP ATTACK...

I see in wallboard, the information i need to export is: totNNewShift, totNOutCCShift and NQueued. There are a any form to export this information or read from external program? Thanks:)

I have the licence of wallboard, I enter to https://192.168.5.243:28443/WallboardBroker/EnterWallboard.html but I need to show another information of other services at the same screen, and the wallboard only can show avaya information. I want to connect avaya information to a program similar to...

I want real-time of connected agents, the queue of calls of all topics and historical of total calls answered of all topics.

I want to export from database of contact center the information of queue, agents connected and the calls for topic. I don't see in TR database any information of users

Hello, I want to get the calls and times of queue, the agents are connected and the all calls for topic. Someone know what table of database I need? I created a external program and I need to get information from avaya contact center. Thanks :)

I'm the end client.

My distributor has charged me many hours of tests to finally tell me: "I don't know how to do it". You are a consultant or similar?

I can keep the time of call or is there another way to create a loop? Avaya say me incorrect connection when I try directly, and this is the only form that has worked for me, thanks.

Hello :) I create a loop in taskflow, and I lost the queue and total time of the call. I have a one possibility to keep the time of the call? I transfer from topic TA to topic TA-A and in another taskflow I transfer from TA-A to TA, and the time of call in TA is reset. TASKFLOW1 TASKFLOW2...

when i have a call in a announment of queue, this call only left the announment when the previous logic change the output. This works if i can do put a 4 logics with a multiplexor befor the anouncement, and when a one of this logics change the output, transfer the call to another group of...

yes, I tried this, but if in this case the agents of B are busy, and dont have calls in B cueue, the call of A is tranfered to the cueue of B, and if a user of A is available, the call of A now is in the cueue of B, and not enter to agent A. I tried a lot of possibilitis with the taskflow and i...

If a call in A is with 2min of queue and a call in B is with 5min in queue, and I only have a group A user, I want the call of topic A enter with a user in group A, and only enter the call in B when the user in group A is free. If the group A have calls, the user A dont take a calls of B. I...

But the priority in topic is a call with global priority. I want a priority depending if the user connected is a user in group A or other group. I want when a call in queue is a topic A, enter with prioriry in users A, and if the call is for topic B, the users of topic B take this call, and take...

yes, my problem is with the use of skills, because when a call is in queue, does not distribute with priorirys, the call in queue is distribuied with the time in queue.

Hello everybody :) I'm have dificults with to distribute the calls for diferents agents groups. I'm trying to order in taskflow - source priority groups with a CCK_priority, but i dont now this tastag cck its for the priority of agent group or what is for this. I tryied with skills and i cant...

Thanks a lot Janni, you solved me a problem with my boss ;)

I need to order diferent for diferent users. Some users have priority for Group-C and when dont have calls for C, take a calls of the others groups. Another users have prority for Group-A and when dont have calls in A, take calls for the other groups. I see the task flow priority group settings...

I am creating the following call flow: I need to prioritize calls by agent group but the system always distributes the oldest call of the four queues. I need to distribute the call to the agent with the highest priority by this group of agents.

thanks for the reply, but i have activated this configuration and i can't take the calls in queue.