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Hello, So it seems that the entirety of our company's Nortel Phone System has an inability to call certain phone numbers. When calling any of these phone numbers which have problems, it seems to just not ring and immediately ends the call. What actions can I take to resolve this? Is there a log...

I found how to set each phone's # of rings individually, but it applies just to the phone in general. Is it possible to only have that lower # of rings apply when called through the skillset / Call Center? Also, you said that the overflow timer doesn't seem to be accurate? So it just requires...

@curlycord Wouldn't setting the timer to 10 seconds just make it only ring for one user? Also, how would that make a difference in how the agent's number of times their phones ring? that's the thing which I find difficult.

Hello, I am inheriting a phone system which is a Nortel BCM400. It seems to have a Line which is set to use a "Call Center" which is linked to a "Skillset" which contains a couple of agents within. My question is how can I possibly set those phone calls routed from this line to the agents via...