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IPOCC 10.1.x grace period for R9+ licenses
Hello all, we have a situation with one of our call centers where the licenses were not updated to R10 after the upgrade from IPOCC 9.1.6 to 10.1.2.1. It's a small IPOCC with a voice channal, no e-mails or chat. The documentation says that there's a grace period of 30 days, but 45 days have...- Tihana
- Thread
- Replies: 2
- Forum: Avaya: IPOCC (Contact Center for Voice)
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Avaya Support Ticket
Same with every SR I open. I assume they try to copy the config to their lab system and try to repeat the logs to see if they can reproduce them. First they think it's because of wrong IP Office/ IPOCC configuration, and then they say it works fine on their system or by far my favorite 'Works...- Tihana
- Post #2
- Forum: Avaya: IPOCC (Contact Center for Voice)
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Agent history - not populating for some agents
I still haven't find the fix for this issue. In our client's case the agents have been moving from PC to PC using their own username and the extension of the phone that was connected to that PC. Also some agents wouldnt exit the UI completely and would let the PC go to hibernate state. When...- Tihana
- Post #5
- Forum: Avaya: IPOCC (Contact Center for Voice)
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Agent history - not populating for some agents
IPOCC 10.0. Our client reported that in home tab, element Agent history is not populating for some agents. At first I thought that the authorizations or privileges had somethng to do with it, then maybe that the home file was different for those agents, but no. I cannot find similarities in...- Tihana
- Thread
- Replies: 5
- Forum: Avaya: IPOCC (Contact Center for Voice)
