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I’m having an issue in Avaya IP Office with incoming call routes The call center has 2 phone numbers, one of which is a POTS line. I have a Time Profile setup for holidays. I have both numbers configured in Incoming Call Route and they both point to the same destination(s). However, the POTS...

Hi Everyone, Recently the “higher ups” at my work have been talking to a service provider company that is proposing we move ALL of our servers to the Azure Cloud. This includes the Voicemail Pro server. 1. Is this a good idea? 2. Will Voicemail Pro even work? 3. Can you list the pros and cons...

@snowman50 I just unplugged it and plugged it back in.

@TouchToneTommy: That was a brilliant suggestion, but it didn't work. However @Snowman50 was right, I just had to unplug the phone. I feel like such a dope! Thank you so much guys. :)

It is this headset: https://www.amazon.com/gp/product/B074WD99DR/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1 the headsets work very well on all of our other 9608 phones, but on the reception phone we hear loud feedback or interference sounds.

Hello Everyone, The receptionist in my office would like a headset. She has a 9608-desk phone with 3 SBM24 button modules. We tried to connect a headset with an HIS cable (the same headset the call center uses) and it doesn’t work. Am I missing something? Thank you!