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  1. Tenzin184

    ACW button

    Hello Exparts how can i disable double click action of ACW button (one X agent)?? Most of the time agents tends to double click ACW and tends to stay in ACW state until they manually clicks auto in button. this way the number of customers in queue increases and causes more abandon calls...
  2. Tenzin184

    Capture PMS log realtime

    HI EXPERTS how can i disable double click action of ACW button(One X agent)?. Just want to avoid the permanent after call state

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