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msk69, did you get this resolved? If so, what was the underlying issue?

Hi, An end user has a non-acd hunt group (h10) set up as DDC group type. Calls come in on the hunt group extension and go to a coverage path where each of the 6 points in the path covers back to the original hunt group after 2 rings each. The end user is complaining that even although DDC is...

Hi, I’ve had a report that the user who usually administers night service before they is unable to activate it. They have the button assigned on their station form and I’ve checked the console parameters to make sure the extension is there which it is. However when they press the button on...

Thanks everyone for all of your help with this. Turns out they had upgraded the system and there were some entries missing from the toll table (There was more than one affected agent in the end, but it's sorted now). Gav

Hi all, I have a strange one here. I've got one user who logs in with an Agent ID and is now seemingly unable to dial out to external numbers. When an attempt is made to call an outside line for example 9074, it drops after they digits and gives us the following: Denial Event 1796: Caller...

CDR was the one I needed, thanks very much for your help!

Hi, How long after an evaluation has been completed is it then available to be reported on?

Hi, For this one, calls are routed through a specific VDN let's say 10 for example to a virtual station and a coverage path, so every VDN report is displaying as outflowed. Would there be any way to check if the call was finally answered? Cheers, Gav

Hi all, I've been given the task of powering down 4 servers for a maintenance procedure to take place as the original engineer isn't available, they are as follows: System Manager, Utility Server, CM Servers, AES. My question is, would I be best to start with the ones furthest from the switch...