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@Plug2012, did you find a clear walktrough to setup Equinox mobile on public network?

@Sizbut, so you say that in a migration process from 10.1 to 11, all recording from the Contact Recorder should'nt be moved, they must stay on the additionnal HDD in the original .Wav format. Thanks for this clarification. I think that I understand my issue now, Contact Recorder files are in...

Hi, I'm searching for the right way to migrate recording file from Contact Recorder in .Wav format to Media Manager in .Opus format. The migration procedure of the database is clear and work fine, but I cannot find any document about how to move the recording files properly. Thanks

Hi, I have a message on phones :Waiting to join. Look like related to the new service Integrated Contact Reporter. Did someone know how to remove this message?

Hi, There is a way to set a Hold Timemout in the IPOCC? Actually it doesn't reflet the Hold Timeout of the IPO. Thanks

Thanks for the reply. My problem was not the release of the Communicator, and we found a solution few minutes ago. Here it is for the record. Start OneX portal and populate the domain name in the section Configuration --> Host Domain Name. The FQDN is not yet in the DNS here, then we used the...

Same problem here, did you find a solution for the contacts in the Communicator?

Hi, There is a way to dont get log in automaticaly when accessing WebUI? For exemple: A supervisor that dont want to take calls but need the possibility to do it as a backup of agents. Thanks

Yes, I've found a kind of workaround. First I have mix my MOH and my message (press 1 to leave a message) in one wav file using Audacity, the recording repeat the message every 2 minutes. I have placed this message in an IVR where the caller can dial 1, instead of the task flow where the digit...

Great, an easy star for you!

Basic question I guess. Using ASA, how can I list extensions configured on a specific card of a gateway? I'm looking for a way to have an overview of what is configured on a card on every port? Thanks!