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Hi Has anyone had problems with iPhone users on the latest feature pack 11.1.3? If an iPhone user answers a call, it's okay, but if they hang up and answer another incoming call, the caller goes straight to voicemail. I noticed this using the move call feature. It can answer on Windows and move...

There is an option in the generic action to set the voicemail email address of a hunt group but I'm not having much luck with it. Tried setting a user variable with the email address and pulling that info as well. I have a system with 30 sites and a small group of 4 people who take calls when...

Thanks sizbut I have one client with 200 ends on an m4.large running for 3 years without a problem, we have ACR running on t2.micro for this amount of users as well and it hasn't missed a beat. I was just curious to see what others have done regarding setups for their clients and particularly...

I'm curious to know what size instances have been spun up on AWS for hosting an IPO and if there are any tips or tricks. We do a lot of subscription systems and the majority of our clients are less than 10, our distributor spun a lot of these up and they said they are T2.small. I spun one up...

Never mind, I solved this. Was a port issue on the local network.

https://ipofficekb.avaya.com/businesspartner/ipoffice/mergedProjects/manuals/acr44/ACR_InstallGuide_Windows_4_4.pdf

Hi All I have an application server version 11.1.2.4 build 18 hosted on AWS. All seems well but when I point the IP500v2 running the same version 11.1.2.4 build 18 to the AWS instance it crashes the VMPro service. To test if there was nothing wrong with the IP500v2 I spun up the same version...

Hi Has anyone deployed IX workplace in Azure virtual desktop? The manual states that Citrix and VMWare are supported but nothing about Azure. Thank you.

I'm in Australia and we've been doing hosted subscriptions for quite some time now. Our older techs struggle as you have to be more aware of PC requirements and understand certificates to some degree. I did my first Avaya subscription over Starlink the other week for a rural customer about 8...

Thanks Albus2 I was able to fix it. I reset the security settings on the system that was having problems. The system which worked without an issue was upgraded from 11.04 whereas the system which experienced an issue was upgraded from 9.1 Thanks.

Hi All Has anyone been able to fix this issue? I'm getting the same errors on one IPO v2 11.1.0.1 Build 95 but on another system it is fine. It looks as though when it tries to write the APN, Zang doesn't like it. The one which is working fine has no iOS devices connected to it currently but...

Glad it wasn't just me. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/psn/PSN005176u.pdf

Thanks Westi I have a Galaxy Note 5 running android 7, Galaxy S8 running latest Android, Galaxy S4 running Android 5.1(only one on the Avaya VOIP supported doc) and Samsung J3's. I'm pretty sure it's the application and keeping wifi active. Even though it keeps the connection with the app...

keepalives are enabled, I'm not sure you can disable them in the One-X mobile application. There are no external users, its just internal users on WiFi. The IPO just drops the SIP part of the connection. I've run this up on 5 systems now and getting the same issue on all of them but it seems...

Hi all I installed an IPOv2 with app server running on bare metal on version 10.1 Everything works fine except they have licenses for 40 power users which they use One-X mobile internally only on Samsung Galaxy J3's. They use Unifi meshed wireless which is not the issue. Intermittently the...