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I think i looked in the right place services > ringing services I have 6 schedules night set to off evening set to off lunch set to off 4 set to off 5 set to off 6 set to off

-Verify which phones are set to Appear and Ring only the receptionist phone has appear and ring other phone is ring only -Verify that Forward Busy is set to NO on those phones set to none on both phones -Verify they do not have a Service Mode key on their phone no night service mode on any keys...

Hmm, maybe I am not being clear, or I added unnecessary information so upon further testing... all incoming external calls go to a specific users voicemail instead of the general voicemail box. Everything seems correct in the programming

Well I cleared the forward no answer from the reception extension and the same result, any incoming call that is not answered goes to ext 739 giving her greeting and not the general voicemail box.

Yes we had set relocation set to yes and that was done the day before so there was plenty of time for saving the information. I also forgot to mention that we only noticed it at night. we tested and any external incoming calls not answered get sent to her voicemail box, the issue does persist...

I have a issue that popped up that has me stumped. Everything was humming along correctly until we moved a user. after a office move she now receives the messages from the GMB or is at least getting all the not answered calls from the incoming main line. This is only happening after hours and we...