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I have a customer with a mitel nupoint. When you enter the VM hunt group DN it takes you to the message center and not to their mailbox. That even happens when they have a message on their phone. But, when you press the message key, it will take them into their mailbox (as long as they have a...

The customer has Nupoint. There is a external visual voicemail form on the mitel 3300 that is filled out. They use the new 6930 ip phones which allows you to set the voicemail button to call into the message center or access visual voicemail. On the Mitel 3300 external visual voicemail form...

1 - is complete 2 - not sure where to do this 3 - is complete 4 - is complete Thank you for your quick reply

I have a customer with a mitel 3300 and nupoint. They are currently using 6930 ip phones and want to utilize the visual vm feature. I have set up in the 3300 with nupoints ip address and the vm hunt group. When they receive a message and you they try to use visual vm, it just dials into the...

They have both. They will be syncing with the Micollab. Will they have an issue if they sync to the Micollab, if their server was previously synced to the Nortel?

Found the issue. Forgot to enable private trunk in the sip peer profile.

We just installed a new mitel 3300 for a school district. They came from a large Nortel system. They were using AD with the nortel and want to use it with the mitel. Is there going to be a problem syncing the AD with the mitel? They are worried that if they have a user that is different from...

Yes. We have a call set up tomorrow with the 911 vendor and the Telco CO to see what digits are being sent. Hopefully from the test calls we will be able to see where the issue is. We did an EDT trace on the mitel and it shows that the pri presentation is restricted from the sip peer's phones.

We are working with a 911 customer who has a mitel 3300. We connected the 3300 to their new 911 system (Emergency call works by Motorola)by sip trunks. It is running off of asterisk 1.6.2. They have sip phones running off their 911 system. Everything is working fine, but if they call out of...