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On Mitel 3300 Controller, I set up the MLAA. When a caller calls from outside and press extension number, the caller gets the error message "Extension is not valid". I figured it out. When the extension has a voice mailbox, the call is transferred, no voice mailbox extension is not able to...

Thank you for your help. On MiContact Center, there is a variable, lastcollecteddigit which capture the numbers when caller press their callback number. I'd like to play this number by different language not English. Can I do that?

Thank you for your reply. I solved this issue. I used ACD path, call rerouting. Thank you.

When a caller failed on Ring Group, I point its call to mailbox 843 as menu node. There are 2 options. Option 1 is keep holding, option 2 is goes to specific mailbox 143 when caller press 1. I tried to use Nametag hunt group what you told me yesterday on ACD Path, but I can't use it on mailbox...

I maybe solve this issue. I made 2 main menu to choose language, 800 and 810. 800 menu has day service option and 810 for night. I did call reroute both menu for day and night. Thank you for your help.

kwbMitel, I explain more detail as below. My situation is: - 2 DID number. - 1 mailbox, 800, to choose the language out of 3, and always played. Day and Night both. - 6 mailboxes for each language for Day and Night. > Mailbox 801 and 807: Language 1, Day and Night-1 > Mailbox 802 and 808...

kwbMitel, I want to follow step-by-step. I need you help to solve this issue. My situation as below. - Mailbox Menu Node: 800 for select a language out of 3 - Mailbox Menu Node for Day service: 801, 802 and 803 for menu for each language - Mailbox Menu Node for Night service-1: 807, 808 and...

I refered your FAQ as below. I don't know how to link *2000 nametag hunt group to extension 2000. Would you advice to me? I have proven the following concept in my lab. By combining the process for Quick access to voicemail and the process for Using Nametag Huntgroups to override VM...

Thank you for your help. Let me set it up and test. How about redirect to specific voicemail on MLAA? It doesn't allowed Nametag hunt group on directory number field. Thank you,

Thank you for your help. How can I link the Extesion 100 to mailbox 100?

Thank you for your help. 1. Hunt group: *100 without member? Voice or Voicemail? 2. Call rerouting always? For example, - Always Alternate Number: 11 - Change all to rerount and VM number (600 or 101?) 3.Call rerouting: Day and Night as 11? Thank you so much.

I created ACD path and it plays RAD message. I added 2 options during message used by Dial out of the queue. Option 1 is to leave a callback number and option 2 is to leave a message to mailbox for extention 100. How can I set it up on ACD Path Interflow Dialing Lists to transfer this call to...

Thank you for your reply. I have a little knowledge on Mitel so it is basic question. If I want 2 DID numbers as Hunt Group members for Hunt Group 8800, I would make 2 different number, 4000 and 4001, for DID and assign this into hunt group member. Is it corrent? Step 1 If you terminate them...

Thank you for your reply. I found this article and followed what you mentioned, but I couldn't. Would you explain more detail for my case? I did as below. What was I missing or wrong? Step 1: Create an appearance for DID 8604 in the system, for this example I created Hunt-group 8604 - I have...

I am new on Mitel IP PBX Controller but I have tried to replace exist MLAA with new prompts. I changed prompt and some menu. I need to play prompt on Day and Night-1 service. I tried some ways, but I can't play Night-1 service. 1. 2 DID numbers are assigned 800 Voicemail number to choose...