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  1. purplefrog

    Direct Agent Calling - CMS Reports

    Hi all Looking for some advice for CMS reports showing direct agent calls. We have a requirement to report on direct agent calls to their DID number (agent ID). DAC seems to be working, in so much as when the agent receives a DID call it shows in a real time report as DACD-IN. But what reports...
  2. purplefrog

    S8300E AVP CM7 Install

    Awesome, many thanks dleuen! I had tried multiple USB sticks (including two sent from Avaya with the CM7 kit) but they had failed. I also (for reference for others) previously tried formatting the Avaya stick through Windows GUI disk management, but that also failed. I followed your...
  3. purplefrog

    S8300E AVP CM7 Install

    Thanks for your reply dleuen. The steps of the ALM LED were really useful to follow the process. I can see the solid LED for the initialization, then switching to flashing to coincide with the DVD drive access LED flashing. The ALM LED goes out after about two minutes, the the DVD access LED...
  4. purplefrog

    S8300E AVP CM7 Install

    Hoping someone can help... I've installed AVP for CM7 on multiple S8300Ds with no issue. Used the same install media, same Fat32 stick and same config file creator to create the kickstarter. I've tried on two different S8300Es and both have failed, the DVD never pops. I've tried using the...

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