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Hi, Does anyone know where I can get some sample scripts from for the Avaya Contact Center CC6? I'm trying to script the following: Caller rings main number, they get press 1 for New Customer, 2 for existing. Then when one of the options is pressed, they get another set of options. For some...

Morning! Please help! I have a loop and can't for the life of me work out where it is or how to rectify it. I'm going grey.... Thanks in advance [pc] SECTION IS_CALL_CENTER_UP /* The Contact is routed into the sample Flow and the following conditions are checked: 1. If all Skillsets are...

I should really, it's sunny here in the UK [bigglasses]

Hi guys, just a quick update.... I managed to figure out what was going where by looking at XLST. I'm just looking at what happens when you dial a specific number (our emergency number) and where that routes to so that I can replicate it for a new site. Phew! I need a drink! [upsidedown]

Thank you, just doing it now FirebirdScrambler

Nooooooooo KCFLHRC! Come back! :-)

Thanks for the above info, really appreciate your fast responses and helping a damsel in distress! Maybe I should have mentioned that we have different zones and 6 SMG's scattered around the county. Presumably as I'm logged on to the CS1k core switch, it's just printing what happens when you...

Hi KCFLHRC REQ prt TYPE dnb CUST 0 DN 0 DATE PAGE DES DN 0 TYPE CDP STCD TSC

Afternoon All! Please can someone point me in the right direction of which overlay to use for looking at what numbers are actually dialed when a phone dials '0' for switchboard? We have several switchboards dotted around the county and I need to change which switchboard a certain part of the...