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Good Morning, So our Vodavi system over time tends to lag behind our computers by a minute or so, I correct it about every month or two. I think I messed up on Friday, and over the weekend had AM as PM etc... I since rectified that, but now with Daylight savings, our voicemail system thinks...

I can confirm that our memory retention battery is toast... but we do have an APC to help the system not go down in event of a power outage.. would the soft reset be the same as pressing the white reset button on the board itself?

Oh yeah... hard reset will definitely wipe everything. But the soft reset shouldn't clear everything out?

Sorry for being dense... But is the Flash 80, button 20 a soft reset, or a hard reset?

How do I do a soft reboot vs a hard reboot?

Our voicemail system seems to have gotten out of sync or something with our system. When we try to access VM, it just rings and rings. I know there is a reset button for this, and that has worked in the past. But, for the life of me I can't find the reset button. Where is it located? And can I...

Sorry for the delay in response. The MSP was on premises for another issue, and resolved it for that user, but now I have the same issue for another. MSP has been reluctant to give information to me to fix on my own... The voicemail is in-skin, flash based. I found the manual you were referring...

Gotcha, yeah when I've googled Vodavi XTS, best I can find is the user guide, which I already have a hard copy. Where do I look to see what the voicemail platform is? I inherited this system, and documentation is severely lacking.

Where can I get my hands on an admin guide?

Good morning. I've done some research, and it seems that when this question has been asked before, people didn't want to openly say the solution, so I must ask again. Old XTS system, and I have a new employee that is inheriting a voicemail, that does not have the default password... How do I...

Unbeknownst to me at the time, it appears that my phone was having the same issue, but given that my phone isn't used much, I didn't know this. Looks like it probably is that I have a bunch of phones with this issue.

Good afternoon, I have one hunt group in use, primarily for some after hours work, when most people go home. It was working fine, but had to move the first person in line for the group, and the hunt group did not go when I remapped the extension. There was another model of phone at the new...

I'm using [636] + Extension to remap it to another desk/phone. and doing an intercom call for testing

Just checked... my issue is following the extension, remapped the extension, had someone else that is having no issues page, and the sound was there after the first few beeps until the pagee picks up.

I'm not sure if it is the mic on the individual phone, as when I remapped the extension to a phone that was working fine, the sound then started, like it traveled with the extension, it was a different desk, with a different phone. Only thing the same was the extension.

Awesome, how do I do that? I've never had to deal with phones before this system.

I'm running a Starplus XTS system, and I'm having one extension which when they are called there's a heavy "jackhammer" type sound, it's not quite static... it's almost a lower pitched modem sound. The sound goes away once that extension picks up. I've attempted to change phones, and even...

We are currently running a Vodavi XTS system, and I have one user which when someone is sent to their voicemail, the caller gets the prerecorded message, but then the line drops instead of letting them record a voicemail. I inherited this system, so I'm still trying to learn it. Any help would...