Search results for query: *

What sort of filters in the sys monitor can I apply to view only problems of this matter, maybe I can pull some logging to provide more concrete facts.

All users in one room have this issue: Their phone will go down and screen will go completely dark for about 5-10 seconds. During this time, internet access is still working (passthru). Any ideas? I'm going crazy here.

I have one-x portal, and for some reason, one of my users will see his calls and other team member calls happening. Where can I set his profile up so he only is notified about his only calls?

The people in my call centers are closely monitored for missed calls. I was under the impression that when they are on DND they will not be presented a call, and will go directly to voicemail, whether the origin of the call was a hunt group or a direct dial. Lately my teams are saying they are...

My team will go on DND for multiple reasons, and I want to be able to tell what reason they are on dnd. Is there a way to setup a few dnd buttons, so that they can go on "lunch break" dnd or "10 minute break" dnd, and show their state?

When the caller calls my 800 number, he is forced to listen to the entire 86 second message before it is presented to the first Customer Service Rep. What do I need to do in VM Pro to make it so that while the message is going the call is presented to my agents without having to wait until the...

Wow Joe, Very helpful. Does anyone else have something to offer?

Im not used to it giving customers any estimation, did I check a box somewhere to enable it?

Question, I have IP office 500 V2, and voicemail pro. I am being told that customers are stating that while on hold, the system is reporting that they have an expected wait time of "1" minute, but then are on hold for a lot longer than that. Can you help me figure out A) where this setting is...

So it should be safe to disable on all IP phones? Is there a reason I would want this enabled?

It was the direct media path setting, got it to work. Thanks!

I recently deployed 10 ip phones (9608) to my ip 500v2 system. I have one user with a strange issue. He can call all extensions, and the recipient can hear him, but he can't hear the recipient. This seems to be isolated to one user, I have already tried replacing the phone with a new one out of...

I have VMPro. Here are some screenshots:

I recently upgraded to an IP 500 V2. Users tell me that at 4:30pm anyone still in queues used to be sent to the after hours attendant, but they say now that after the upgrade the phone will still ring after hours. Can you let me know if there is a setting I am missing?

I have a new avaya ip office 500 v2, and it has some add on cards in it for additional ports. I'm trying to identify the ports, and when I look in the avaya system administration I see the modules labeled BD1, BP1, and BP2. Any idea how I can identify which modules/ports they are?

I have a hunt group with 5 users and an analog ringer alarm setup so that if a call is waiting in the queue, the analog ringer will start ringing until an agent is available. Currently the only way for the call to be presented to a hunt group member is if they are not engaged in a call and not...