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Hello, We are unable to play and download call recordings on AVaya Media Manager. It gives Error "Record not available" What could cause this issue? Any help pls? Thanks.

Please does anyone know the answer to the below question on Avaya IPOCC 1. How do we see the options customers choose when they Call? how do we get the reports? Thanks

Hello, How do we stop an agent from getting a ringing call alert when the agent places another call on hold. Avaya IPOCC R10 Avaya IP office R10 Avaya 1608 phones Thanks in advance

They are using Avaya 1608

Also, what is the impact of disabling "idle line preference"? was thinking if it is related to the problem?

No, not collective call waiting. We are not using hunt group. The incoming call is being routed to IPOCC Topic. The call flow was designed to go to an available agent. Once an agent is on a call,another call shouldn't come to the agent but once they place the call on hold, another call comes...

Thanks. I had done all that initially "Busy on held" and also disable "Answer call waiting on hold". It was still happening.

Hello, Agents still gets ringing alerts of calls even as the agent places the current call on hold. We have configure only two appearance buttons on the button programming on manager. Also "the last call appearance" has been reserved. How do we stop the agent from getting alerts of another...

Hello, Please who knows how i can get the below reporting statistics on avaya ipocc wallboard as realtime values. 1.Service level : what is the metrics used to calculate the current service level on avaya? Percentage of (total answered/total number of calls) is not adding up Total number of...

Hello, We want to integrate AVAYA ip office release 10.1 to our CRM solution. Our CRM developer only writes codes PHP languages and AVAYA IP office API uses .NET. We need all incoming calls to open a URL for our CRM to capture the incoming call telephone number and call duration and...

Thanks.

Hello, Please what is the default credentials for : Avaya IP Office Self Administration "https://<apps_server Ip address>:7070/WebManagement/selfadmin.html" as i am unable to access it. Also how do enable the Self Administration for the purpose of checking recordings on media manager. Thanks

Yes you are correct but how do we know if it is Avaya that is triggering it? because the same line is working on an analog phone which is also connected to IP Office. It is really confusing as this has never happened before.

Monitor sees that the Call is "Unobtainable". Nobody disconnects. once a number is called an it is picked,it drops and monitor shows it as "unobtainable

Hello, Outgoing calls has been working initially, then suddenly it stopped working. Using Avaya 1608,once an agent makes an outgoing call,when the recipient picks the call,the call drops. Short codes for outgoing calls has been created. We are thinking it is E1 line provider issue but we...

Thanks. The customer has to go to "Task flow Editor" to save and activate the "Tlelphony Task flow" when calls are not coming in. After activating, it gets connected back to the IVR and works fine. But customer does this like every 48hours and doesn't want to keep doing that.

Hello, I would like to know if anyone experiences the problem of reactivating the call flow before the IVR works at certain days. Customer is not convenient with that. I need to know if there is a fix. Thanks.

Thanks, reserving the licenses made it work for Outgoing calls. But Incoming calls are not working. It is showing "No free channel for Incoming calls" on system status. Any ideas?

Thanks. It was configured correctly as we do configure SIP Trunks previously on R9 and R10. Also it is Server Edition. I just want to confirm if anything has changed on R11 for Server Edition or any new way it is to be configured. Also in the general short code, i am unable to see "Dial" .

After the configuration of the SIP Line, Incoming call and outgoing call is not hitting the trunk at all. Does any one know if there is a new way sip line is configured for Release 11.0. Any help will be appreciated. Thanks