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AWESOME!!!!!! Success!!! Again, Thank You. Here is a much lengthier video, but did give me some great input!! YOU ROCK!! https://www.youtube.com/watch?v=WUOnXoTBLhk

LOL!!! I will work on that for you, sir!! So, I implemented the changes and BOOM....it works. However, now when I call the main line, there is no recorded message to hear, BUT the keypress does redirect me to the proper EXT. It appears that something is missing now.

joe2938, I cannot Thank You enough. Wish I could return the favor. Duggan

Using VOICEMAIL Lite/Pro v. 5 (21)

Maybe a bit of background is in order. I am just the Server IT guy and somehow inherited the Voice system...with no training and as big a Newbie as it comes within this arena. Here is what I am actually trying to achieve; I would like to be able program an EXT to allow a sort of 1 key to dial a...

I am back at my Office. I have looked at the IP Office Manager. I am seeing no TRANSFER within the menu.

I will try this and get back to you on the process. I am at a remote location today and need to be at the actual site to make changes EdDuggan

I have a DID line redirected to an Internal Extension. The Internal Extension is working a receptionist phone for a small internal division. I have the Internal EXT able to allow Direct EXT dial but only if you go thru the Voice Mail Greeting and do the key presses to allow the dial in – PRESS #...

I am experiencing the same issue. AVAYA IP500 and is using the VOICEMAIL Lite/PRO. I am only finding resources describing the EMBEDDED Voicemail and not for my current config EdDuggan