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Bit of an overreaction considering he could have a firewall between the Internet and his IP Office. We have a public IP on the LAN2 port and have a firewall between them, so what? OP, do you have a firewall? If so the problem with your audio is most likely there and I'd advise using the live...

How about setting a VPN into their office up and giving them a softphone, either an app on their smartphone or PC? I've used a 3rd party SIP endpoint license to do exactly what you're trying to do. It's secure, reliable, and there's no faffing about with dialling into your system and trying to...

@janni78, wow that was a massive brainfart on my part, being so simple. I was getting confused by some of our ARSes that are setup, sometimes you just need to take a step back, I'll give it a go tomorrow thanks :) @kampling, we're in the UK, area codes are 5 digits (in our case our code is...

Hi Guys, I'll freely admit I'm an amatuer with Avaya IPO, so I'm coming here for help! We have a system setup perfectly at the moment with some SIP trunks, but the problem is some of our stuff complain about having to dial the area code (we've just gone from a PSTN line to SIP). Is there an...

@Pepp77 yes that's exactly what I'm seeing now. Gamma 'relaxed' the CLI settings for us today, so now when I make a call my mobile is showing the calling user's extension (easily fixed), but when I hang the call up and EE send me the missed call text it's coming from our circuit ID, not a...

Sorry I should have been clearer. We had the SIP trunk provisioned before our two BT lines were ported, Gamma assigned a new (third) number to that line which they haven't removed yet. The short code with the withhold on it is showing as No Caller ID, perfect. The shortcode for our second BT...

Thanks janni78, the W is what we needed (I didn't see the reference for those codes until after your post :)) Now, does anyone have any idea as to why the CLI might be showing as a different number on my mobile? In the monitor I see: FOUND LINE - Line Id: 18 - using line group id: 18 - Called...

Hi Guys, Just looking for some advice on how to setup our SIP trunk. I have a SIP trunk from Gamma with 4 channels and 2 numbers. Users pick which number they wish to dial out from via shortcodes (9N and 8N). Now the issue is our second number (on shortcode 8N) needs to be withheld for...

Just to add onto thephonemn, we use 1616 phones with Avaya IPO500v2 on h.323 but we're on release 9.0. We required additional licensing to allow our 8 phones to work.

@petefish, any chance you could reup those files? It doesn't seem to have worked! @amriddle01 as soon as our SIP trunk is confirmed working we'll be closing all unnecessary ports, but at the moment I'm still not having any luck :(

Hey all :) I've been searching and searching, trying tons of different options but not managing to get particularly far with setting up our Gamma SIP trunk with our Avaya IPO 9.0. I've tried the various Gamma PDF guides and settings on Tek-Tips but not managed to get them talking. The Avaya...