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I can confirm changing it to 15 seconds has resolved this issue. Its a system that i inherited its was always set to 0. I guess where everyone is working from home, potential lost of connectivity due to hardware etc with micollab drops the call, also agents declining the call, never had any...

Thank you I will change this to 15 seconds and do some testing and feedback.

Thank you for your reply When this happens, is it the last agent in queue? There are other agents in the queue, who are available If the last agent, what is the programmed behaviour for the last agent in queue - Make Busy or Logout? Not last agent but everyone is set to logout What is the...

Just a quick update, seems like when a call has routed to the agent and they don't pick up or decline, the caller just hears the holding music and doesn't return the call back to the ACD path. Just keeps ringing, the all disappears from the queue. How to ensure on a non answered ACD call the...

Hope everyone is well. Have a weird issue with regards to our ACD path. We have the Mitel MiVoice Business Release 9.0 SP3 and the clients are using micollab 8.1.2.104. We’ve configured the system so a caller can only wait for a maximum of 15 minutes a RAD message is played and the call cuts...

I believe the following are supported Mitel 5304 IP Phone • Mitel 5212 IP Phone • Mitel 5324 IP Phone • Mitel 5330 IP Phone •

Thanks for this, yes we host the servers on VMware will probably exclude VM tools. I guess the only things we can do is take a backup and also a snapshots although with servers that have SQL is not always reliable. Best approach would be to switched off the VM and take a clone of the VM...

Hi This is likely to be with a sync issue on the clients end, not to sure what your setup is like, but I would try and refresh the line monitor cache. This can be found under client service configuration - PBX Nodes - far right refresh line monitor cache.

Happy Easter all. Wondering if anyone had some information on best practices updating the MiCC server. Currently its running on server 2016 standard, The MiCC is ver 9.1.3.0 We are a little behind with windows updates on this server. Just wanted to know what is the best way of updating. Thanks

wow, genius thank you that seem to have done the trick. really appreciate your help.

I've not personally done this as we have Skype for business, but I did look into Micollab with the view of setting up LDAP. Could you explain what you've done so far. The steps you have taken to configure LDAP.

Hi All. Happy new year all I have question that has been bugging me for a while now. In a nutshell we have integrated Skype for business to our Mitel estate using sip trucks. Mitel estate includes an IVR, Mivoice, SIP MBG, teleworker and nupoint for ACD users. Most of our users are Skype for...

Hi Thank you for your comments, I wouldn't post the message if I didn't think there was a solution This was working in a test environment with exactly the same versions The question is I'm unable to add the port to the the port groups. The error presented with the error stated above. Thanks...

We upgraded our CCM server to 7.0.1.0 (7.0.05134.1) with applied hotfix KB231056. The IQ is on 5.8 The IQ media server has been added via yoursite. The IQ server has the contact centre details configured. The problem is. The issue is the smart choice layer groups doesn’t seem to be syncing...