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Thanks for the response. Someone else implemented the system, i just took it over. Where do you add the prompt to the action?

Hey Westi, Thanks for the response. When i say different modules, i mean a module such as transfer to sales as seen in the screenshot. We have different options such as transfer to admin, transfer to helpdesk, etc..

Hello, We are seeing a strange issue with our auto attendant. When the caller presses one of the numbers, it forwards to the destination except for option 4. When option 4 is pressed, the call immediately hangs up. I'm not sure why but i've tried different destinations and tried to connect it...

That's a good theory, i've seen that happen on a bunch of our other servers but it was working at one point. We also have mimecast and i tried pointing it to the mimecast servers and that's not working either. I enabled syslog since i can't get smtp logs working and i'm seeing an error "-04:00...

Hello, We are running Avaya IP Office 500 and we noticed recently that our users stopped receiving voicemail emails. I can connect to the voicemail settings using the voicemail pro application and I checked the settings and they look correct. We did go through a on prem exchange decommission...

Hello, When we receive a voicemail, we get an email with the phone number as the subject line. Since we use a prefix (7) for dialing out, the number in the subject line is 7123456789. We have a request asking if we could remove the 7 in just the subject line so they can do a one touch dial...

I thought of that but we gave it two hours and the VM's still didn't come back and i just checked again and they still aren't there.

Great, thanks. Any reason it would delete voicemails on a reboot? Also, i'm looking at /opt/vmpro/BackUp/Scheduled and it doesn't look like there are any backups. That can't be good.

Hello, We are running our Avaya system on a linux virtual machine. We had a couple complaints that the voicemail to email piece was not working along with a couple complaints that missed calls weren't showing up on the users phone. We decided to reboot the phone system through the Avaya...