Search results for query: *

Thank you for the further details Tolson! I will perhaps give the trial version a try. Have a super day! Jackie

Thank you Tolson! I appreciate your feed back. What do you mean when you say you don't think it will work with Avaya version 4 and 5? Don't you just export the data out to a network drive file and then run Call Flow Extra toll on that? My biggest need is to perform list usage extension on...

Hi All! I came across and old post regarding automating list usage extension commands for a huge number of stations. The post mentioned a tool named Call Flow Extract to do the job. I checked out their website, https://www.utilcall.com, and am just wondering if anyone can provide some feedback...

Thank you Joe for the follow up. I didn't know this was the correct way. It is good to know. I have saved those steps in my cheat sheet doc for when we get another incident ticket on this type of thing. Have a super day!

The agents typical have 2 or 3 line appearances. For the workaround all they need is 2. When the agent has the caller and the translation line all conferenced together, the agent does the following... 1 - Place the conference call on hold 2 - Select a new line and dial the extension that you...

We found a work around process that will make this work. No need to reply. Thank you.

Hello!! Is there a setting on VDN to allow it to accept a blind conference? Here's the scenario. A member calls into our call center and is connected to an agent. Since the caller is Chinese, the agent needs to do a conference with the translation service that we have. To do this, the agent...

Thank you Ed. I will give this a try. I appreciate the help!

Hi All, I'm new to tek-tips. From reading past posts, I have learned much - really helpful site! I have a question though that I can't seem to find an answer to... How do I programming a Avaya CM vector to alternate the hold message? Below is a very basic example. What would I code to...