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thread690-711401 Hey all! I have a request from a customer that is using Avaya deskphones and DECT phones connected with EC500 feature. In this moment when deskphone receives a call, the DECT phone is also ringing, which work as expected. When the customer is answering on the deskphone, on the...

Yes, the HG(skilled) and agents are new. But there are some other old skills and agents that can login without any problems... Here are some of my settings: change hunt-group 309 Page 1 of 4 HUNT GROUP...

ok, but what is this meaning? I'm dialing the log-in access code, then after 3 digits out of 9 digits(Agent has 9 digits ) I got the error. I'm not even able to dial all the extension...So I am not reaching the step where is suppose to enter the password... Thanks.

Hello, does anybody encountered this error so far? I'm trying to log in an agent, and I receive this error: denial event 1387: Agent login invalid/error D1=0x9db2 D2=0x41c Many thanks.

Hello, is it possible to rotate a call in a Hunt Group? For instance I would like to create a HG with 3 stations. If the first station is not answering, the call should go to the second, then third and then again 1st and so on until the caller is dropping the call. I tried to make this with HG...

Hi, I would like to know if it is possible to implement the following scenario with Elite CC: - Caller calls e.x. 5055 - Caller receives normal ringtone, then music - Vector -> o Waiting 2 sec hearing ringback o Queue-to skill 1st prio m o Waiting 30 sec hearing music o Busy o Stop - Caller is...

It will be great when you can send me the link as well. Thanks a lot, I will try.

Is not something special that I'm trying, I only want to get the IP address from the provider. I configured the DNS Server, but according to the trace that I took, is sending only DNS type A query. The provider told me that they are expecting a DNS SRV query. In this case SBC doesn't get an IP...

Hey, I have installed an SBC and connected to the Provider. The provider told us that we should work with FQDN and not IP address. It seems that SBC is sending only type A, but the provider is expecting DNS SRV. The problem that I'am having is that I do not know how to configure the DNS to send...

Finally I managed with tftpd32 and HFS and I changed the password in 46xxsettings. Thank you Kyle555! :)

hey! It seems that I can configure two external numbers for the same internal extension and is working. Great! Many many thanks! :)

Hello! I have a request from a customer that sounds a little bit wird for me - He wants that a call(internal or external) that is coming in the PBX, to be forwarded simultaneously to two external numbers (mobile phones). The PBX number where the call is arriving doesn't have a phisical station...

I did and restarting...

unfortunately not enough place for such a long password. I can only enter CRAFTAD#, maximum 7 characters... in my case it is a 1616 phone

haha! it will be nice to make them work... Thank you! :)

ok, so somehow I have to make the phones to take the 46xxsettings. txt file... this is the only solution...

Thanks! And there is no chance to reset it to default? :(

thread940-1545655 I found this thread, but no solution so far. I have around 5 phones that came from the field. They are all set in VLAN6. I'am trying to connect to them using craft password, but after entering the password, the phone is restarting. Any ideea? Thanks a lot!

Yes, we need this for a LAB environment. We would like to connect only H323 and SIP phones, no PRI trunks or analog or digital phones. Actually a customer ask us if there is some solution to replace the GW. If AMS will be expenssive I will say him that the GW will be cheaper. And on the other...

Thanks for your response. In this moment I would only want to know if there is a solution and then I would check the prices. So Avaya Media Server will replace totally a Media Gateway, providing DSP resources? I hope I understood correctly... :)