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I will try them. Thanks again! I was incorrect about the charges. We pay AT&T $750 quarterly. Should I still shop around? Do I need that "Sold To #"? If we bought the system through AT&T originally, is that something they should share with me, or do they keep it a secret?

That's the kind of info I'm looking for. Thanks guys! We have about 45 phones. I have a backup of the license file (I think... 1KB LIC file with a digital signature.) What are approved resellers? I will look for a vendor, but I don't think there are any locally. This is the middle of nowhere...

Sorry I'm a noob at this... I see at http://support.avaya.com that I can register an account if I have a "Sold-to #". I don't have that number. I have our system ID from the BCM450. We currently pay AT&T $750/month for a support contract called "PREMIERSERV (SM) VOICE CPE SUPPORT SVC". Under...

THANKS!! Wow... I can't believe AT&T and Avaya support did not suspect this. [neutral] Rolled back to 8u66 and it's working great again. Now I shall make a backup. At least I've learned much about my BCM450 because of this. Thanks again, FirebirdScrambler!

Last week I began getting the following error when attempting to connect to our BCM450 via Business Element Manager: error Exception occurred when trying to connect Detector 'BCMDetector' cannot determine the device type for 192.168.XXX.XXX. I Googled that and found this thread (and this cool...