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The ping - pong was working fine. The upgrade was attempted as per the guidance from Avaya, from 11.0.4.5, ISO upgrade is not supported on the VM. https://ipofficekb.avaya.com/businesspartner/ipoffice/mergedProjects/upgrade/index.htm The recommendation from Avaya is to go to the latest release...

Yes, it is enabled. Server has been rebuilt again. Same issue.

Hi, We have been upgrading our IP Office Server edition to the latest version. We went the route of backup / create new / restore from backup. After all is imported, we see connection to the Voicemail Pro is established on the system but when we try to connect to voicemail or use its...

It is actually users on the same system in different locations (geographically) using different external numbers but on the same Private Network - with same breakout point to the Internet. It does not matter though whether they are in the same building or not. They share same external IP.

Fixed it with update to the latest firmware. Thanks all. Just need to figure out digits pattern now.

It registered! Which is great! Thanks a lot. I can make and receive calls now but no audio. Any ideas?

Thanks! Was wondering about domain there. Will check in the morning and confirm. Tom

Hi guys, So I went to configure 2x Polycom conference phones on our 10.1 Avaya. IP7000 works fine and registers OK. Trio 8800 does have an issue though. I have followed the Avaya manual, even downgraded Trio to the version tested in the document. (Ref: Application Notes for Polycom®...

Dont ask me what is difficult about it :) Users will still use external number. We are on Free national calls so it does not matter really re cost. We have setup shortcodes for those numbers to revert to Internal Extension (Groups). So this workaround is fine for now. Sorry Mike, SCN? Thanks...

Thanks guys. Call extension direct - yeah, if it was that easy :) Re documentation, that is helpful and we have already been through it. As a test I have unblocked all ports on the Meraki and it is still failing on the audio side for the calls mentioned. One thing I noticed in the logs when...

Hi all, We have recently change our top level firewalls to Meraki. In order to get the IPO system working fine for calls we had to apply external IP in Network topology and set SIP trunks to use equivalent Network Topology so the calls were able to go through and are not rejected by the SIP...

Hi guys, We are having similar issue - and we managed to figure out that there was a problem with DNS not resolving. Our situation is slightly different though: Current setup where we are unable to see/set presence but we are able to log on: Server address = AVAYA.DOMAIN.COM Port = 5060 Domain...

Thanks guys. On the GUI I cannot edit much so I am using telnet. Now, interface vlan 20 ip address 10.10.20.1 255.255.255.0 3 This is the same subnet as in remote site where the IPO server resides. Do I need to allow traffic from this VLAN on the server side? ip routing ip dhcp-relay min-sec 0...

Thanks guys. The switch at the back does not do much and doesn't have an effect on the ability to connect to it via console port. I get the screen but the thing is the switch with the old firmware doe snot accept any keystrokes - I believe this must have been a bug in the firmware where this...

Hi guys, I am trying to use the 4548GT-PWR in one of our sites to connect to IP Office Server Edition. My configuration: VLAN1 / Agent: IP 10.10.10.10 IPO Server: IP 10.10.20.10 Default route: 0.0.0.0 0.0.0.0 10.10.10.1 I can ping the server from the switch but the phone just sits at looking...

Ok, finally managed to connect to one of the 3 switches we bought some time ago. It would seem that they were all stacked previously, therefore 1x base and 2x stack switches. The only one I was able to connect to and issue CTRL-Y command was the one I suspect was the base unit. So I manged to...

OK, so I got myself another set of DB9-RJ45 adapters. Cables were connected as follows: 2 – Orange --------- Pin 2 3 – Black ---------- Pin 3 5 – Green ---------- Pin 5 This is because Avaya, according to the manual, uses only 3 cables. Again, I can see the output on the screen but CTRL-Y...

Thanks for this. I am in the UK. I have done that as well - used DB9-RJ45 adapters. Again, can see the output on the console but unable to send CTRL-Y.

I am not using a USB to serial dongle. I am suing a DB9 to DB9 port connecting to the Dell server directly. I can see output on a few cables but I am not able to issue CTRL+Y to the console to enable me to access the switch.

No luck with NULL MODEM cable - no display at all on the console session. Tried again with USB stick - it does not do anything / does not load config. Any other suggestions?