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We have a multisite call center with over 1500 RTU's. There are several groups using the RTU's that all operate independent and have their own budgets. I am trying to free up RTU's by auditing the utilization of the system and each group. Issues: The station name does not always match the...

I'm still putting the finishing touches on my scripted install. When I get it "perfected" I'll share it with the group.

Thank you all. I ended up creating a batch file to do the silent install then copy the files over to the <default> profile directory.

Is there a place to insert them with the install file to have it copy / install the files for you? I guess I could custom script it but if the Avaya installer can do it that would be even better.

I am looking to streamline the install process for One-X Agent. Currently I have a PowerPoint that shows the user all the settings to change during and after the install to get them up and running. I have already modified the Install.properties file in the install directory which helps with...

Thank you both. To Kevin's point I'm looking to account for that. I read today that in North America the length of a ring is 2 seconds ringing and 4 seconds silence for a total of 6 seconds per cycle. In some anecdotal testing I have found that it's closer to a combined 5 seconds but that...

I recently inherited management of a pretty large contact center in the US. I have been supporting the Avaya system for a while now with support of a vendor who does all the heavy lifting. I am working on cleaning up about a decade of poor programming via migrations between systems and mergers...