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I am still striking out on getting anyone at Comcast to figure this out. Did you have any keywords or info on how I can point Comcast tech support in the right direction? They are clueless.... Thanks!

So Comcast introduced a new feature for it's analog line customers called Verified Caller ID about 3 weeks ago. Comcast is inserting a [V] in front of the callers name to flag the call as verified. We have started receiving trouble calls from some customers complaining of caller ID issues. Looks...

Customer has MICS 6.0 with Flash 2.0 VM. Wants to be able to csll into system thru AA and access overhead paging system in plant. Anyone know if this is possible without adding additional paging equipment? Customer currently just has external page port on Norstar connected to several Valcom horn...

Yes CCR tree 1 is enabled. Using 000 or "None" or VM ext# or HG# w/overflow to VM, all end up getting Gen MB greeting. Disabling Gen MB, I get "One moment please, the operator is not available, thank you for calling, hang up. I hate to give up but I'm getting out my white flag. Might need to...

Disabled the gen mb and tested. Doesn't go to the gen mb, instead I got thank you for calling and it hung up. Is there a way to have the gen mb play a greeting that would instruct the caller how to return to the main greeting....if that is even possible??

You are correct there is no repeat key in the flash. Return to AA = Y is set. Tried the 000 in both places, calls continue to go to the general mailbox. Sounds like a simple request by the customer but not so simple to make work.

Customer has a flash 2.0 vm and mics 6.o .Customer wants all zero calls in AA to restart ccr tree not transfer to any extension or general mailbox. Cannot make this happen. Thanks for any help.