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Apologies, I went onto step two: dialing 10 digit number with no 1+digits and entered this: NXX | 7 | Route | 203 <-- Note this is 43 This replaces all 92,93,94,95,96,97,98,99 + 9 digits I then get, "The first leading digit cannot be a wildcard" Did I miss a step? If I do 6XX...

Thanks again, I really appreciate the expertise

Yes, sorry, I realized since the system was redundant certain vMCDs like the one the guest phones are on use IP/IPX routes to connect to SIP trunks via another vMCD. I did choose the corresponding route to copy 202 that the initial route 2 pointed to so you just completed the puzzle - I changed...

I zipped all 3 forms here - thanks.http://files.engineering.com/getfile.aspx?folder=5e086864-87f7-4441-91b5-5ab1aa3e6381&file=Desktop.zip

I am using route 202 and digit mod 202 - requested forms are uploaded.http://files.engineering.com/getfile.aspx?folder=ea07c9e1-da41-45ee-b682-10645af33fb3&file=ARSDigitsDialed.csv

I set up the first portion of this with some variation on the routes since my system is clustered and 42/43 were in use; however, when I implemented this Digits Dialed - 1NXX | 7 | Route | 42 I tested it and after a long period of silence I get fast busy and then the phone...

Ok, so I have FAC 1 removed. We do not care about international/dialing restrictions for our guest phones. Let's not setup redundant routing for this as even the current redundancy is more problematic and creates more issues than it solves. ARS List 2 - first choice route is Level3 - our...

It shows 1 is a FAC/Alternate Code for "Call Hold" The other two commands are not valid with "DB" and with "DN" show nothing in the range.

Shows a free DN within the range cannot be found - mostly all of our extensions start above 3XXX - also I get immediate fast busy when dialing 1+ any number. I uploaded the ARS Digits Dialed as well so everything is shown. Thanks...

Thank you for the quick reply, just to confirm what you are saying I'd like to share my current routes - I have the following in my ARS Digits Dialed Digits Dialed = 91 Number of Digits to Follow = 10 Termination Type = List Termination Number = 2 That route...

Hi All, We have our ARS setup to use leading digit 9 for office employees but also use the phones from out Mitel system in our corporate apartment units where our guests have issues when dialing 9 (even though they are instructed to do so). The question is, how can we easily create a new ARS...

Trying to get an extension to use a Toll Free as CPN thru form, but get fast busy. Level3 SIP providers states its due to fact that in order to get a non-native CPN out from my system I will need a diversion header that contains a native CPN for authentication and then I can send anything I...

Contacted Mitel and got this solved. It was a bug. Had to go to VMCD rename the extension or rather renumber the extension, which someone held the hotdesk/ext active and then recreated a new extension with the non-working extensions correct extension and audio was immediately restored.

To answer both questions above: It's a virtual system and we have hotdesked into the extension from multiple different phones and locations, so unless we are switching some sort of virtual port associated with the extension, that does not seem to be the issue. I have tried clear all features...

It's a vMCD version 6.0 SP1. Handset type is pretty much irrelevant, but has been tested on 5330,5330e and 5360 since we hotdesked into multiple phones to test extension in multiple different subnets. Phone is in same COS as others. When calling you hear ringing until the remote end answers...

We have an ACD extension that cannot get any audio when making or receiving calls both inside and outside the company or to voicemail. We have tried multiple phones, re-creating the extension, etc. We ran the resource command and traced the PLID of the call, but do not see the other party...