Search results for query: *

I agree that I hate this new format....and hate getting these emails for every forum...

I believe all sets can have caller ID with 5.1

I had a client who wanted to, or should I say needed to record all calls in & out & who made or took the call. I installed a "Call Tracker 8" on their system and everything went to one of their PC's. Works well.

UPDATE: I loaded the software onto another KSU and it works fine (8x16)

OK, more info. I can't give you the sp code as I've loaded another s/w card into the CICS. However, the card in question was rewmoved from a working CICS last month that was 8x16 when I upgraded their CICS to 6.1 as that client needed off premise transfer.

Tried to load a CICS with a NT7B64CM STND 4.12. It's marked mas Standard and according to my Norstar parts list it should be Standard for 16 sets. Yet it only has 8 extensions with the IATA on ext 229 & not 16 extentions with the IATA on ext 237. What's going on?

Can't be done. Best you can do is have the light flash BUT you must have T7316er telephone AND at least 6.1 software.

SOLVED. Client had added the mailboxes, but neglected to program CFB & CFNA. Yet another case of "Don't believe the client"...

Sorry....CFNA to their mailboxes. Not a MICS, but a Modular 8x24 DR5.1-DS. Flash 2 V2.0 (NT5B78EB). No Hunt Groups involved. On another thread, someone stated that he always removes line appearances and puts a Line Pool button. Would that help?

MICS with Flash 4. CFNA answers external calls, not internal on 3 ext's. Can't think of a reason...

MICS with Flash 4. CFNA answers external calls, not internal on 3 ext's. Can't think of a reason...

You're looking for "Direct Dial"...check your manual

Without a re-boot, none of those codes will work as he can't press the second "*"...

A re-install will be needed. That why I always set up with 3 digits on CICS & MICS.

I take them apart all the time & can fix most problems by doing an internal cleaning. If I can't do it on-site, I leave the client with another phone & take to the workbench. If it's repairable I charge for it. If not, they are billed for a new phone. Clients are told this at the time. For...

Train the receptionists to use "Feature"-Hold. Then only the one that places it on hold can retrieve it.

I returned Monday as I hadn't heard anything. Appears to be working fine now...

To make it clear, IF I have to return & need to replace the unit, their unit will brought back to the workbench so I can play with it here....Spare unit is already pre-programmed. All they need to do is re-record the Company & AA Greetings, as well as initiate their mailboxes as they desire...

Thought of that Marv, but if I do & it still doesn't work properly I've wasted my time & their's. Still haven't called, so I'm praying it's cleared the fault. In the mean time, I'm pre-programming another one just in case...

CICS 8x8, 4.1. Flash 2 2.0 We had a couple of power fluctuations this past weekend. Client called Monday am stating that if they answered the phone the VM would be heard playing in the background. The weird part is that it wasn't the Company Greeting, but Ext 221's MB greeting. Verified...