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and one more thing, many things from user area are also disappearing, i didn't checked shortcode there (let me check that). but time profile, power user settings, password of user, email address for Voicemail is also disappearing from user area, so i really need help in resolving this issue, way...

@tlpeter i am not able to understand that, can you please elaborate how I can create SHORTCODE for specific user, so other users not able to use that.

Dear Gunnar, issue is user is customer and this line is separately for him only and he is paying for this line, if he found that same code is dial able from any extension, we will be in trouble.

@CarGoSKi i am not able to find this in audit trail. can you please tell what i need to look for ? i am bit bad in this :(

using same shortcode other user can dial, we don't want this.

I need to assign a specific line to two users in Avaya IPO 500, i change its outgoing and incoming Group number. now i have two options; A). Create separate short code to pick line (which is not approved, as we need to secure this line so no one in company can access this line). B). Create...

I was thinking that mobile phone app is using same 5060 port. i will check it. but i have few other sip tunnels do i need to change that everwhere ?

another way.... just create user in manager, and don't map extension for user. where you will sit use short-code *12*N# where N is user extension no which you created. I am calling it as virtual extension. this shortcode is called followme here. to remove followme *13*N# simple.

having same issue, but for my side VoIP ports are blocked by Government is there any solution for that too ?