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All of a sudden in IP Office outside calls show the main BTN and not the actual extension of the user making the phone call. How can I fix this?

Does anyone know where the ENTER key is on the J159 phones? Tried everything cannot seem to find it.

Does anyone know how to program the Avaya 1692 and Avaya 4690 conference phones to work with IP Office? Someone told me there is a way, however we have been unsuccessful. Thanks.

We have upgraded to IP Office recently. In the CM I was able to mask high level personnel's extension by masking it with a Tilde(~~) or sending the secretary's phone number as if she made the call. Does anyone know how to duplicate any of those solutions in IP Office? Thanks.

Hello; We recently upgraded to IP-Office from a CM environment. There is a person who is hearing impaired and uses a close-captioned device, which is analog. I ported his extension 555-444-1234 to Verizon with the intention that Verizon can forward that number back. Verizon told me I had to...

Thank you Mikeydidit. Worked!

Thank you Stinney and David. I have uploaded the vector. it is Vector44. Thanks.

Recently we had some changes to our software. Now, when someone is returning a call and presses the number, it does not insert the number 9 anymore. Instead, it inserts the nine for an extension instead, which obviously does not need the number 9 inserted. Can someone please provide...

I have a vector with 1 to 7 choices. A caller cannot pick "1" unless the entire 7 choices are heard. How do I program a vector that when you hear your choice, you can pick it immediately? Thank you.

Joe2938 Thanks a million, this works completely. Happy Thanksgiving!!!

Hello; I want to forward a coworker's phone(out on leave)to another coworker's extension. That's the easy part. However, the call keeps going to the coworker's (who is out) voicemail. I want it to go to the forwarded person's voicemail if he does not pick up. I have tried the following: 1)...

Hello; My IP phone has a call back feature. If it's an outside call it inserts the "9." However, it's also inserting a 9 if I'm calling back an extension. Can someone tell me where to look in the routing to fix this? Thanks.

hello; A user has forwarded calls from his desk phone to his cellular. These calls are all internal numbers for example 212-xxx-xxxx. However, some calls show up on his cell phone as the example above. However, some calls show up as +1212-xxx-xxxx. Does anyone know why the plus one appears? Thanks.

Hello; I have two questions regarding the ACD. I am using the Avaya CM 6.1 1) As the administrator of the CM, is there a way to log in an agent who is not logged in? 2)If an agent is in aux work, can the administrator log that agent in? Thanks for your help, awaiting responses.

Kyle555. Thank you. Here's the entire command. Change public unknown-numbering 4 ext-digits 2234. Phew!

I am working with Avaya's Comm. Manager Version 5.2 I'm having an issue with public-unknown numbering. Here's the issue. Someone has his extension (2234) blocked and now wants to unblock it. if I list the public-unknown numbering his number is on the second page. When I say his number is...

Someone has his number blocked and now wants to unblock it. if I list the public-unknown numbering his number is on the second page. when I type change public unknown numbering, then when I click on the second page, it shows a blank page without any entries. Note: The command line says...

Is there a way that if someone makes a call from her main phone it will show her secretary's number instead? I've figured it out for external calls, but how will I be able to do this for internal calls so that if the President makes an internal 4-digit call, it shows her secretary's number...