So I figured it out.. In backoffice-store settings-financial-gratuities. The "manager approval" must be checked( which it was) to force a manager to OK the added grat, and "manger override" must be checked as well (which ours was not). Then when I push auto grat on check it needs approval and...
I don't know how to change the % that our auto grat button charges. Right now it needs manager approval(which is good) but unless I'm missing something it just adds the 20%.I want to change it so I can decide what % I would like added.
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