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Hello I have a norstar-plus MICS and need to replace the KSU, I am thinking of upgrading to something newer but most solutions involve going VoIP. I want to use my existing coper lines and phones, and have servers I can use. Is there a solution to use our PRI, server and current nortel phones...

Ok it looks like its MICS 5.0 USA XC

Honestly I dont know and I have researched on how to find out but cant find any way to find out what version. I used the phone to try and find it but could only find the SYSID. and System version of 30BHG06

OK than ks for the info! I figured we might need a fast RAD at least. So after the back up and restore, I would use norstar remote utilities software to connect to the fast RAD to configure PBX?

Haha well maybe I left out an important part... I do not have a RAD. So the only way I can configure anything on the PBX is through the phones. I heard you can somehow perform a backup through the phones but I do not know how that would work or if it is accurate info. Thank you for any advice.

So I am planning on backing up my Norstar MICS KSU and have never done it before. Does anyone know of a detailed tutorial? I have heard that sometimes on these older units the backup might fail so I wanted to create a couple lol.

Yes I have turned off the music service and test called using no tones and tones and both sound fine, no static. lowered volume as well, even went through all audio tracks and converted to mono and lowered and raised compression and bit rate. Nothing I do seems to work, that's why I believe it...

Yes sorry, it was recommended that I replace the KSU, I apologize that's what I meant by MOBO. Has anyone heard that the KSU could be working fine except for the hold music? Like I said feature 86 sounds perfect and it is from the same player. However when you get put on hold calling from an...

Hello this is my first post and I am praying that someone has had this issues and can help me out. I have a norstar-plus (NT7B53FA) connected to a easy on hold usb mp3 player. My MOH has been working fine for a while and about 9 months ago I started to notice a crackling sound and sometimes a...