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wanted to update this thread to close it. after tracing the calls coming in to the trunk, turns out the provider didnt remove the old ip from the previous ISP. instead they added it to the end. once we got that figured out, they removed it and it immediately fixed the issue and the IPO is...

hey guys, these are SIP trunks (American) terminating to the IPO. i had fun with POTS lines years ago lol. under the "Line" category -> SIP Line 17 -> ?? snowman50 - which specific line setting? SIP URI?

point taken, let me clarify better. please let me know if there is more clarification needed. System 1: setup: IPO R11 w/ VMPRO issue: when call comes in, it takes 8-10 seconds for the AA to answer. I was looking around for settings that may control that but didnt see anything. from an...

Hey guys, I am a bit stumped on this one. setup: IPO R11 w/ VMPRO issue: when call comes in, it takes 8-10 seconds for the AA to answer. I was looking around for settings that may control that but didnt see anything. test: setup: IPO R9.1 w/ VMPRO (test machine) notes: when you dial a DDI...

which id was the issue to reset the password for? I am stuck in the same situation.

@gwebster - i would like to have it work the way intended, thank you for pointing me in a direction to start. question, is there certain ports to open for this? in the asa, it is setup for the traffic from the voicevpn group to access the ipo on the private subnet thus the phone being able to...

@kwing112000 - thank you! that did the trick. if anyone else runs into this issue: go to extension -> select the h323 extension -> voip tab -> uncheck "allow direct media path

@icet500, direct media has been disabled from the inital sip trunk configuration @janni78, on the asa, intra and inner communications are already enabled. on another note from this thread, https://www.tek-tips.com/viewthread.cfm?qid=1802114 derfloh (TechnicalUser)10 Apr 20 17:04 This route...

hey guys, trying to figure this one out. setup: -ipo v9.1 r12 behind a asa 5520. -9608g phones are being used by people from their home via ipsec vpn through the 9608g testing: for remote users, they can receive calls via ICR, dial out, get calls via VMPro with no issue. summamry: currently...

hey guys, One feature im trying to use but not working as intended is twinning when logged out/off. setup: In manager under user-> some user -> mobilty -> mobility features, i set a cell number with prefix to dial out under twinned mobile number (mobile twinning is NOT checked) and check the...

As an update the way i got this to work was to run communicator on the physical laptop/desktop and use the onex portal when a user is logged in to their VPN/RD account. Using the onex portal, the user can make/receive calls through the portal via communicator as the phone.

Hey guys, have a question, trying to figure this one out. SETUP: IPO 9.1 with preferred, vm pro & one x is setup and running smoothly. ISSUE: for users that are permanently remote, what would be the best way for them to be able to dial with a headset connected through VPN. STEPS TAKEN /...

thank you. yes, i read that after it booted in basic mode and figured out i missed that step.

as an update, it booted to basic mode and gave error "ip office is unusable until release licence is added" in monitor. i had to switch it to standard mode, load the plds file (even though it was in the primary folder) & the config file exported prior to upgrade and rebooted. system came up but...

thank you TTT, that did the trick. i missed the part about the config part so the system booted in basic mode and gave error "ip office is unusable until release licence is added" in monitor. i had to switch it to standard mode, load the plds file (even though it was in the primary folder) &...

derfloh - so if you didnt put the config on the SD card during upgrade, what are your options? is it as easy as to shutdown the IPO and copy the config on to the sd card or do you have to start back from square one?

so today, my new SD card came in, recreated it in manager with latest 11. just had a thought, i believe the xml file was generated under the current SD card in the ipo with r9. if i put the new SD card with r11, wouldn't that mess up the activation due to different host id's? im thinking...

legotajkun, with your suggestion, do you need an avauya ulaw card (USA) or a 8gb card from amazon?

turned out an avaya engineer that was helping me previously already registered my LAC and had the plds auto email send me my xml file. that explains why when i reached back out initially they couldn't find the entitlement. also, i remember him asking questions that are in line with what...

Hey guys, this is my first system doing an ADI to PLDS migration. I got my LAC from avaya PLDS via email. I logged in to plds.avaya.com to get my licence/key. I keep getting "There are no available entitlements to activate for the LAC or LACs you provided." In the email i see all the...