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I think I figured it out. They are answering the call on 1400 series phones, and I phone this technical bulletin: http://origin-support.avaya.com/css/P8/documents/100181769. See JIRA number IPOFFICE-68181. They are using line appearances, I'm 99% sure updating the system will fix the issue. Will...

Unfortunately I don't have a monitor trace, I'm working on this system remotely (although I made these changes while on site yesterday). Version is 9.0.300.941, essentials edition.

Hey guys, I'm having a really strange issue with a customer. Whenever they get an incoming call, the receptionist will answer it, and then hit the transfer button. When she starts to dial the extension to transfer to, the IP Office crashes and takes about 2-3 minutes to reboot, and the call is...

I was playing around with embedded file management, seeing if it was possible to upload hold music using that. Before doing this, we had an external MOH device. Now, I have the IPO set to external MOH source, but it is still playing the holdmusic.wav file. This is our company phone system, and...

Warning: This may be a stupid question. Trying to setup an IP Office for when a new PRI is delivered. The telco sent me a sheet with the framing, switch type, coding, etc. Looks like it's just the default setup. However, it says "Routing Digits = 10." In my very limited experience with PRIs...

Yes I am using edit play action for the recording.

Hey guys, I'm having an issue with VMPro on a UC Module. I've set up their auto attendants so that they can dial a shortcode (*81), then press a number, and edit the recording for the auto attendant. I did some test recordings for each AA and then dialed users I had set up to forward to each...