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Hello - Had a recent occurrence at a site that was initiated when one of the cashier's was accepting a credit card as form of payment. When the cashier swiped the guest card - an error message popped up on the Micros 3700 workstation stating "Credit Card Already Tendered". The cashier hit...

Hi - I again appreciate everyone's continued follow up. We have the store using a key to access the drawer for now - which is less than ideal. Our Micros dealer is saying their initial thought is that that area of the screen has gone dead - causing the pay screen button to not fire. I'm...

Hello - Thank you for everyone's continued follow up on this issue we are trying to resolve with cash drawer not opening on the workstation. Regarding the follow up "..Try assigning the user you are testing with to the cashier drawer in question and then trying it." The above method was tried...

Hi. Thanks for the follow up. We do not have the employees assigned specifically to just either one of the two individual workstations in configurator. A manager or cashier can have access to and be assigned to either workstation/drawer through either workstation.

I appreciate the detail. We do in fact have the employees setup under Micros configurator to have allowed access to both of these terminals. This was also something we checked on but, unfortunately, does not seem to be the issue causing the inability to open this drawer on a sale or no sale...

Hi - Thank you for the follow up. We are using WS5. Connecting the drawer to the second port was something we also tried but, unfortunately, it did not work.

I don't believe so. Could not track any setting pertaining to not open the drawer under the configurator on the Micros PC. Would there be somewhere specifically to look for that type of setting I may have missed?

Hello - We have a location with two Micros 3700 workstations. On one of the workstations, the cash drawer will not open if testing a sale/no sale. If we run confidence test on the workstation, we can in fact open the drawer. We checked back of house Micros PC settings to be sure the...

I greatly appreciate the follow up and help on this! This should get us to where we need to be on this scanned discount. Thank you.

I intended to create a DataBar-14 barcode. I am unsure of what to encode - the manual discount I've setup in configurator is an "Item Price Substitution" that looks for a specific menu item set. In this scenario it is a specific category of sandwiches we have setup as a "Family Group." If a...

We are looking to tie a programmed discount to a single barcode. The location that would be accepting this discount has scanners in place and connected to their Micros workstations. Our local Micros dealer programmed a SIM to allow for this location to scan/store barcodes for items we sell. In...

We utilize Micros 3700 and are currently integrating with a 3rd part Inventory/Labor management platform. We are also on Micros EM - and we're looking to try and adjust our existing database to accommodate information that gets passed to our 3rd party application. We'd really like to be...