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Hi, we just changed the outbound dialing prefix from 9 to 8. However, the incoming external call is still displaying 9+10 digital phone number. Where do I change that? Thank you in advanced for answers.

Hi, we are planning to change the dialing prefix from 9 to 8 (IP 500 V2). Does it require to reboot the server? Will it cause some disruptions during the change? Thanks in advanced for answers.

I created the auto attendant modules (day greeting and night greeting) in Voicemail Pro. How can I link the modules with the Time Profile in the IP Office 9? Thank you in advanced for answers,

Sorry, I ave Voicemail Pro. Thanks,

Hi, how can I setup the queuing announcement based on the preset scheduled? Such as one for regular business hours and one for the after hours. Thank you in advanced for answers.

Hi, is there a way I can remotely change or record a new queuing message without using the Voicemail Pro Client? Thank you for answers, Bernard

Hi amriddle01, thank you for your answers. Can you please give me more details on 2xxx - VM Collect? I am new to this system. Thanks again.

We are using IP Office 500 V2 with Avaya Voicemail Pro. Our internal extension starts with 2xxx. I have 2??? goes to "Transfer by Ext 2XXX". If someone dials any invalid extension, the call ended immediately. We need to have the AA indicate that it is an invalid extension and pleas try again...

Hi, When people dial an invalid extension, the call ended immediately. How do I set it up so the people can dial a different extension. Thank you, Bernard

Hi, can I customize the 9608 IP phone screen saver to show the date and time? Thank you, Bernard Jen

Hi, is there a global settings that I can enable the "Enbloc Dial" for all phones? Or do I need to enable it on each IP phone. IP 500 V2 Thank you, Bernard Jen

Hi, we have a user accidentally dial 911 when the person trying to make a long distance call. (9 to call external line and 1 for long distance, accidentally dial extra 1). Is there a way to add 9 prefix before the 911 call? So it will be 9,911 for the emergency call. Thanks in advanced for...

Hi, the IP Office phone system requires dial 9 before the phone number. How do I set it up so the users don't need (or auto adding 9) to dial 9 if users are making the phone calls from the call log. thank you.

Hi, we are having IP Office 500. My question is that can we enable the unconditional call forwarding using the IP Office Manager. Or I have to enable on the phone handsets. Thank you in advanced for answers,

Hi, We want to setup the remote message notification (outcalling). It needs to able to call the pager number whenever there is a message in the voicemail. How can I do this? Thank you.

Hi, I want to program a "Speed Dial" button to one of the "feature buttons" on the 9608 phone. The goal is to have users press the "Speed Dial" and maybe a code (i.e. 07) to reach the offices at different locations. How do I achieve this? Thank you.

I am trying to add the "Visual Voicemail" feature to button number 7 on the Avaya 9608 IP phone. When I press the button right next to the "Visual Voicemail", the green light flashes few times and stop. The screen does not go to Visual Voicemail menu. Do I have to do anything special to...

Thank you for your reply. How do I change or remove the primary DN from SCR to MCR? When I create this new set, how do I specify the primary DN to be MCR? When I copy from another TN, it defaults to SCR. Thank you.

I am creating a new set. I used CPY 1 to copy the attribute from another TN. Now the key 00 is showing SCR with the DN I assigned. How do I create the MCR on key 00. I like to add the KEY 01 with MCR and same DN number. (option 11) Thank you in advanced for answer.

Hi, we are moving our office to a new location. The move will be in phases for the during of one month. We'd like to keep the same main business phone number. We are currently using Meridian Option 11 PBX with M2616 digital phone sets. The current phone is on T1. Both locations have the 10MB...