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I attempted to point the call to ARS50, but still will not go through, as well as adding a short code with a caller id. It is still saying Incompatible when dialing 911.

I will try switching ARS 51 to 50 and check the caller ID issue and get back. Thanks.

Missed typed last post 911/Dial Emergency/911/5

Added a short code 911/Dial Emergency/911/0, but did not work and is saying incompatible. Looking at the traced it detected the 9N short code, instead of the 911 code. Just so you aware I have been removing the 911 number in the ARS and Short codes and inserting a cell number as not to bother...

I will try both your suggestions and reply back. Than you.   Just so you aware the ARS 50Main(below) was programed in the system by default out of the box and under short codes tab the 9N (9N/Dial/N/50Main) is also there by default. The ARS 51[9} was added(but same info as 50;Main) what I can...

Avaya IP office Essentials mode 9.1.5.0 build Iam having trouble getting 911 working correctly. you have to dial 9-911 to call. I need it so they can dial 911 without the 9. When you dial 911, I get an incompatible on the avaya phone display and beeping on the handset. The lines come in via...

Thank you for your help. Was able to upgrade the DS30 module up to version 6.1 and fix the DTMF issues.

Do you have a source for Admin 4.0.7?

I have IP OFFICE Essentials 406 V2 Ver 4.0.7, with all modules running 6.0.7. Recently replaced DS30 V2 Digital Module. The new module had version 9.1 and the 5410/5420 phones had error system incompatible and had to downgrade it to 5.2.999 to get phones working. Now we have an issue with DTMF...

I was able to fix issue by replacing the old chassis with another one I had on hand and using the same SD card from the old one.

The issue iam having is on an avaya ip office 500 V2 system(version 7)with ip phones.. The power supply gave out and after installing a new one from another system we had on hand. The system booted just fine and when it came up the phones all display System Unlicensed. When I login to the...

Its weird that its only doing this to the cordless phones and none of the 1408 phones have this issue. I will check these settings and give an update. Thanks

I have an Avaya IPO 500 V2 with a combo card running on 11.1.0.0.0 build 237. (2-analog lines in use, 4-1408 digital phones, Avaya D100 SIP Det wireless base and 2 Avaya D160 wireless headsets. Voicemail is disabled for all the extensions. The issue I’m having is that when one of the...

sizbut, I have systems that useing 9.1 and then a couple still on 8.1, Iam able to access both through 9.1 manager on my laptop to change the configs, I will install 8.1 manager back on laptop before I recreate the SD. I will try to back up and recreated SD card. Thanks for the help I will let...

I have a couple of issues if anybody has ran across these issues. Would appropriate any help, Thanks. 1) On the phone display it show status and when I click to see what the issues are it displays:.memory card failure,expansion failure , voicemail failure , voicemail full, voicemail almost...

I have IP office 500, using basic mode, with 2 etr cards and 1 analog module. Using avaya 18D phones(changed system from a 308 partner system to Ip office 500, but kept same phones) The issue Iam having after going into the ip office manager and set the VM passwords for each extension. I can...

Thanks for your help, dialing 9 worked and I was able to get into programming of the extensions and AA.Not sure why 9 did not work the first time I tried but its working now.

Correction on options 1( not 9) and 5. Did not realize that I could not change the options like partner mail. How would I go about changing vm boxes passwords and changing AA recording through the phone programming as I do not have the software that came with system to use a pc for programming.

That's what I thought, but it does not give the other options only change admin password, change prompt language, or to go to a different mailbox and if try to push any other number it will not work.

Working with a avaya 308 processor(R6) and partner messaging card (539c11) with a 6 port card Iam trying to reinitialize a couple of extensions VM passwords back to default and change the AA greeting, but when log into the VM(intercom 777), extension 0. I get into the administrative box, with...