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It went away... Their phone traffic went through the roof due to Covid and has stayed there, however, the issue has subsided.

Yes to both, 1616i's. This started happening all at once and is intermittent.

This started previous to the Covid madness. I've noticed a degradation of call quality, however, theirs seems to be worse.

Avaya IP Office 9.0 installed 4 years ago. 24 extensions. A couple of months ago, started with intermittent clipping and one way audio on about 2% of the calls, incoming and outgoing. 8 channel PRI with fiber to the building, 15K call volume/month. Carrier has replaced all their onsite...

Thanks for all the guidance, especially amriddle01, it was a combination of issues, mostly self imposed......

Still now working, Below is trace. 16:35:47 3557749906mS SIP Rx: UDP 192.168.1.56:5060 -> 192.168.1.250:5060 INVITE sip:97681245@192.168.1.250;transport=udp SIP/2.0 Via: SIP/2.0/UDP...

Making headway.... It shows sending 9XXXXXXX to the Central Office. How do I strip the 9 from the telephone #? Thanks

Still trying to resolve this issue. I have a separate DID for each phone. All incoming calls, internal or external are fine. Outgoing internal calls are fine. I believe it is my short code on the extension. I am using Code N; Number Feature Dial Line Group 0 It now seizes a PRI channel...

I have an incoming route for one of them, but not the others.

removed the auth requirement, now I get "service unavailable" 11:38:18 429229574mS SIP Rx: UDP 192.168.1.118:5060 -> 192.168.1.250:5060 INVITE sip:97681245@192.168.1.250;transport=udp SIP/2.0 Via: SIP/2.0/UDP...

Below is trace 10:39:12 425681456mS CMExtnRx: v=45, p1=0 CMSetup Line: type=SIPLine 260 Call: lid=251 id=3910 in=0 Called[97681245] Type=Default (100) Reason=CMDRdirect SndComp Calling[45] Type=Internal Plan=Default BC...

I've tried both ways, with the same result.

I'm using the default codes in the ARS. This is where the trace ends...waiting for line

I have 3 B179 SIP sets. All can make and receive internal calls. I can direct a DID to the Extension and receive outside calls, however, I cannot make a outside call from the sets. In monitor it shows waiting for line. Service is a PRI. All is good on all the other 1616 phones Thanks in advance

Tried with a new database same issue. Blew off and reinstalled VM Pro, all working now. Thanks for all the suggestions.

I will try snowmans solution, if that doesn't work, I'll upload the log files

Yes, I can log out and log back in.

VM Pro is running on a Win 12 Std Server. VM Client is running on server and live.

I set up a new call flow called "Test", same as the CVMA1 above under short code heading. Set up a new short code in manager *95, voicemail node, Test Dial *95 from extension, get standard mailbox setup greeting although a custom announcement is set up under the short code "Test

I believe it is, tried both variants with the same result.