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  1. wettererd

    D-record

    Good Day, I am on a CS100e system and am trying to find a phone record. I was told we can look in a "d-record" for it but am unaware of what that is or where to find it. Any help would be greatly appreciated. Thanks so much.
  2. wettererd

    Emergency Calls

    Yeah, the calls work, we were just looking for notifications to pop up on certain Extensions. I will get a rep to help, thanks so much everyone for the input and help.
  3. wettererd

    Emergency Calls

    What I mean is that in the TTY Terminal, I cant figure how to set up ESA. If Im doing this right. Sorry as I am brand new to this system.
  4. wettererd

    Emergency Calls

    Awesome thanks. I had no issues configuring an OSN set on certain ext. However, I am having issues configuring ESA data block. Its not taking the commands. Any info on a step by step on that? Sorry for the questions but thank you
  5. wettererd

    Emergency Calls

    We have a monitored line here at my facility that is monitored 24/7 and I need this line be able to show when someone dials an emergency # (911) so we know what line extension it was dialed from. Therefore if something went wrong, we know where the call came from so we can respond to the correct...
  6. wettererd

    Finding Information

    I got all the info I needed, Thanks Everyone. Eddie those codes gave me everything I needed and I was able to get the rest the info through our records! I truly appreciate it!
  7. wettererd

    Finding Information

    We are getting an upgrade to a TMS and have to install a Telebox unit then we are scheduled to have a remote install done with the contractors for this upgrade. The sheet I received is asking for all this info to be filled out that I need to find and being I'm newer and took this position over...
  8. wettererd

    Finding Information

    Guess what I mostly need help with is that if there is a way I can find out where I can pull this info: Extension/Circuit * Port/Segment Number Telephone/Circuit Type Organization Billing Account Site * The rest I can get
  9. wettererd

    Finding Information

    I need to fill out a spread sheet for an upgrade we are going through and need help finding the info to make this: Extension/Circuit * Port/Segment Number Telephone/Circuit Type Organization Billing Account Site * Building Number * Floor Room Jack Personnel/User Misc Information Site...

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