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  1. letalis

    Attendant PC question

    Could someone help me with a couple of minor issues? I have 3 separate issues with 3 separate PC's. The first one is: When the operator connects an external call to an internal number, she cannot "present" the call. In other words, she connects the call and would like to tell the called party...
  2. letalis

    Exec distinctive ring

    Thanks alot. I really appreciate it!
  3. letalis

    Exec distinctive ring

    FYI Distinctive Ringing by DN (DRDN) allows a distinctive ringing cadence to be configured for each DN key. The ability to have sets with a distinctive ring is useful for distinguishing calls with different DNs and is only available on Meridian Modular sets. Distinctive ringing is an...
  4. letalis

    Exec distinctive ring

    Hi, Is there a way to search all DN's that have executive distinctive ring allowedin CLS? Thanks.
  5. letalis

    VAS008 and VSID 16 errors help

    Makes sense. Thanks. Steve
  6. letalis

    VAS008 and VSID 16 errors help

    HI, I'm getting the following errors on two redundant call servers (CS1000, rls 5.5 using geographic redundency) VAS008 ADMIN VSID 16 CUST -- TIME & DATE 1:22:02 29/04/2014 AUD370 VSID 16 CUST -- I understand that because these pop up on the redundant CS that these are pretty much...
  7. letalis

    ACD queue instructions (please help.)

    Thanks! I'll give it try.
  8. letalis

    ACD queue instructions (please help.)

    Hi, I wonder if anyone could walk me through the steps to setup an ACD queue for a help desk. I'm running release 5.5 on a CS1000MG. There are two individuals assigned to the "help desk", each with thier own ext (1607 and 1609). I would like to setup up the queue so when one ext is busy, it...
  9. letalis

    Call pilot call queue

    Hi, I'm pretty new to working with PBX's and have a question regarding setting up a Help desk number. I have a section that has three people assigned each with thier own extension. I want to be able to assign a new DN to each phone set as a MCR line. I then want this to go to application...
  10. letalis

    New DN

    [thumbsup2]Thanks for the info. I was having trouble with the DN hunting to VM. I think I didn't have it MARP'd properly. It's working now.
  11. letalis

    New DN

    I'm new to this call server game and am wodering how to create a DN and have it hunt to callpiolot VM. I want to do this without physically wiring up a new TN. Basically I have a section that want a number they can advertise as their "help desk line" It needs to ring on four differents phones...

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