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Hi Dave u r spot on there, as it is a 5000 v3.2 so we didnt have license for digital phones,but now for the HX we require CAT E, so obviusly we want the 32 that we have in use at the moment transferred FOC. The thing is that AMC UK advice me to create a new application record for this customer...

we are currently upgrading a customer from a Mitel 5000 to a HX, we were able to transfer all the sip licenses through the AMC, but now we are stuck with the digital licenses as this come as standard on the 5000 (we have 32 of those in use) but seems that for the HX you need to pay for those...

I am being told because is an old version (v1.2) the SWA will only cover from v.2 so i will need to pay for the upgrade from v1.2 to v.2 around £600?? Mitel dont have a clear message on this as you speak to different people from different departments and they all give you a different answer ...

Hi need to upgrade customer from V1.2 to v5, will the SWA cover all this upgrades? This is what i have been told: How to enrol: Purchase part number - 54004228 from the Mitel On-line store, (it is priced at the 1 year charge of SWAS for the Mitel 5000). It includes 12 months of software...