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We use contact store to record calls automatically. I'm looking for a way to record calls to contact store on demand. In the button programming manual there is a way to record to Voicemail Pro. Is anyone aware of a way to record to Contact Store?

Jamie, Power and network redundancy and physical security (DR). Other than that it's fine here, I just need my backup plan if I have any of the previous issues.

Thanks everyone for your input! To reiterate: 1. Fax isn't an issue as we have dedicated analog lines that don't go through the IP Office. 2. Sounds like I should be able to get a PRI (what I have now) into the datacenter. So no real change there. 3. I should also have 2 connections in the...

We are going to move our data servers to a data center for power and network redundancy. I'm entertaining the idea of moving the IP Office as well. Some questions I have are: 1. How to get dial tone into the datacenter. The datacenter should be able to provide me with this information. 2. Best...

Thanks everyone for your help!

It was AT&T. They did a "DSP firmware upgrade" and "set the PRI setting from long to short", rebooted and it worked.

Rebooted a few times. Rebooted AT&T's router. No luck. AT&T said they see the call get passed off to the IP Office but then the IP Office drops the call. I had a tech troubleshoot and he tested the VCM and thought the problem was AT&T.

I have an IP Office R7 running 7.0(12). We lost power and now incoming and outgoing calls connect but I can't hear anything. AT&T says the T1 is fine. Any ideas?