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What is "disa"?

Thank you so much for your reply, I really appreciate it

Hello Yall, A client of ours has a Toshiba DK40i phone system and is asking us to create Auto Attendant files...Does this system support the AA feature? If yes, does it come ready with it, or is additional hardware going to be needed? Thank you in advance for any tips

Hello Yall, A client of ours has a Panasonic TA824 phone system and is asking us to create Auto Attendant files...Does this system support the AA feature? If yes, does it come ready with it, or is additional hardware going to be needed? Thank you

Thank you all for your replies CoralTech: I would be curious once you figure it out OzzieGeorge: Yes please provide contact info

So there is no way to feed different audio to each different site directly from the main SV9100? Thank you so much for your reply

Hello Yall, A client of ours has the NEC 9100 with a bunch of remote sites. They are feeding MOH to these different sites from the main PBX The question is: Can they feed different audio files to different sites? If so, is additional hardware required...Would anyone be able to provide...

Thank you Joseph, I appreciate the tip.

Thank you gentlemen, The city this client is in is Peoria, IL. If you know someone who is a qualified Nortel tech, please provide me with his/her info and I'll forward to our dispatch national phone vendor to set it up with him. Spectrio works with Telecom technicians World Wide, we prefer to...

How do you enter the programming area? I apologize for asking such simple questions, but the technician is not a Nortel technician, and I am trying to help him as much as I can. We asked for a Nortel technician, but, we did not get one!

Thank you so much...That is totally helpful

Hello Yall, We have a phone technician in the field, who is trying to connect an external MoH player to the Northern Telecom NT5B01FD-93. The technician thought the MoH pair was Violt/Slate...Last pair, but we are still getting silence. Does anyone know which pair is the MoH pair on this...

Thank you so much Kevin, I'll pass your instructions to the client

Hello Yall, I have a client who has an Avaya G650 phone system. She is using a Lucent KS23395L4 audio adapter between the MoH player and the 110 punch down block. So the RCA cord comes out of the MoH player, goes into the KS-23395L4, the two wires come out of this adapter and punch down on the...

Hello Yall, One of our clients has an NEC IP1NA-KSU-S1. Does this phone system come with an external MoH port? If so, is it an RCA jack, or it a punch down? If it is a punch down, then what is the correct MoH pair the technician needs to punch down on? We will be dispatching a technician to...

You are correct sir, we are the MoH provider, we do not manage their phone system, or their service with AT&T. We have been working with their IT team who has been working with their own phone vendor. I have been passing every single tip from this forum to them Thanks again

The music distorsion is heard only one a caller is placed on hold when they call. The voice portion of the message sounds crystal clear, but the music that plays between the voice announcements is the part that plays distorted. The whole audio file (music and voice) was stitched together as...

Thank you so much for your reply, now I know. AT&T confirmed that the client has the following: PRI with 2210 Ohms at g729 compression and fail-over to g711. AT&T is recommending the following audio file format: PCM, 8kHz 16-bit, mono It is harder said than done, because most MoH players...

I have a couple more question, and please forgive for not being that familiar with the NEC phone system: 1- What does "G728, G729 and G729a" stand for? Is that an add on card, a firmware, hardware platform...etc.? 2- Where would the client look for it on the phone system to confirm whether...

Thank you so much for the info OzzieGeorge, that definitely describes the issue. Is there a fix for this issue?