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Thanks! I was able to get OSCC to transfer to analog port. But for some reason that analog port won't FWD that call to Xpressions from OSCC. If I call it from a desk phone it will FWD to Xpressions

I have a test queue in OSCC. I want it to time-out to 8484, this is a virtual extension (HiPAth V5) that FWDs to Xpressions voicemail box. OSCC errors out and says it cannot divert call to 8484, check user extensions and timeout settings (which I have tried). If I call 8484 direct from my desk...

Hello, I am trying to assign a different ring tone to a LINE key. I do't want it to sound the same as the primary key. I can change the LINE key ring tone in the HiPAth 4k V5 Web GUI, but it does not change the actual ring on the phone. All lines ring the same as the primary always. Any ideas...

Worked perfectly. Thanks!!!

Hello, I need to light up button on assistants phone when her boss gets a vmail in his virtual cold calling voice mailbox. Any idea how to do that? I know had to add extra destinations for a voicemail box MWI in Xpressions, but that will send it to the main Voicemail key on the assistants phone...

Thanks Don! The C24123C18567 example string worked programmed into a key. The pausing ,C18, after forwarding did not work.

Hello, Our call reps need the ability to occasionally transfer callers back into a sub menu of our IVR. I setup a forwarding extension that works fine, but I can only get it to land at the main menu. I need it to delay and dial other digits to transfer a call into a sub menu, kind of like a...

I have a DT3209 T1 card in a dell server that stopped working all of a sudden two days agao. I have tried rebooting server, disabling and re-enabling card, swapping cables. Nothing has worked so far. I can open and close board via SmartView , but channels will not open and gives no reason. This...

Does anyone have experince building Vogue auto-attendants with Xpressions Appbuilder? I have a test call flow built, but I can't figure out an entry point to start application. I was thinking it was an ACD number in the HiPath, but the existing Vougue apps don't use ACD numbers. I checked...

Thanks to you both. Below is a Display-Ziel of the assistants phone. Keys 1-5 & 7 work correctly transferring a caller directly into mailbox. Key 6 does not. Key 6 does transfer to Xpressionsmain menu but not directy into the mailbox for extension 6467. In Xpressions I have added the 186467 as...

Hello, I have an executive assistant with an Optipoint 420 with 2 add on side cars. She has 7 keys configured to go directly to specific mailboxes. Call comes in, she answers, press Transfer key, press another key that is configured to go directly to specific mailbox. The destination of key is...

I just figured it out. Post-processing works just fine on inbound calls. I can see it in the OSCC User activity logs. Following an Outbound call(a.ka. initiated contact), auto-post procesing does not happen. I'm sure this is by design, its optimized for inbound Call Centers. We have one group...

There is nothing globally in OSCC related to Autoworks. The only mention of Autowork is in Help is to make sure Autowork is turned off in your communication platform, which I interpret as make sure Autowork is turned off on the station (IP Phone in this case) that the ACD user is logged into...

We've enabled a few users for a 5 second Auto post processing/wrap up, to give them a breather between calls. It's not working. I have a ticket in with Siemens, but I thought maybe someone here may have some expereince with this problem. I read the help so I checked to make sure Autowork was...