Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. Fonegurl

    Some Calls go to RONA After Short Ring Duration

    We haven't tried that yet, because it would require taking it off of 20 plus skills, and we shouldn't have to go there. If an agent is in ACW, calls won't come to them, and this problem occurs when they're available and waiting for a call. The system see them as available, sends them a call and...
  2. Fonegurl

    Some Calls go to RONA After Short Ring Duration

    One of the teams in our call center take calls for approximately 20 different skills. Each skill has 5 RONA rings and each skill also has 3 second automatic ACW. This team is the only one in our center set up this way, and the only team having problems. None of the other teams who use RONA have...
  3. Fonegurl

    Avaya Network Regions and MedPro Boards

    Are you using the latest one-X service pack? Version 2.5.20020.0 came out in May of this year and resolves audio issues like dead air, looping echo, and bad static. You may have a bad medpro as well. Does the phone register to the same network region as the med-pro that sits in California? Is...
  4. Fonegurl

    Avaya one-X Agent 'error in startup'

    thread690-1687794 We get this message constantly and the fix is always to replace the .xml files. What I want to know is why the .xml files are so vulnerable to any change in the PC. Sometimes it happens after a software push from the network team, sometimes after the PC loses power. There's no...

Part and Inventory Search

Back
Top