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Ipohead - sorry, I had not checked back on this thread recently. I tried to use Kiwi, but I can't seem to make it work. I'll post back what happens when I try, when I am back at work in case anyone has any pointers.

Thanks Guys. No money to spend right now, maybe next year then!

Thanks guys. Stivetaber - I saw that too, but the download link doesn't work, and despite much googling, I can't find it anywhere...

Morning all, Hope everyone is doing well. I am looking for a little pointer here. We recently had an IPO 500 V2 8.1 system installed. All working well, but I would like to be able to track all outgoing calls, ie a call log. I can see an individual extensions log, but I can't seem to find...

Thanks guys. HSM - many thanks for the offer of assistance. I'll see how I get on. We have a fairly simple user base (I mean in terms of how the use the telephone system, not so much that they are simple, although.....) so I don't need to do anything too clever. I'll go through the avaya...

I think one of the issues here is that the guys who 'installed it' were different people than those who came back to troubleshoot it, and then different again the next time - each time working on the basis that 'Jim said he's checked the config and it's fine' etc. I know for me, that going to...

Right, sussed it. The short code is wrong it was ?D / Dial Direct Hotline / 107 / Line group 0 but it should be ?D / Dial Extn / 107 / Line group 0 I'm sure you all already know this, but seemingly ?D is incompatible with 'Dial Direct Hotline' which is why it was breaking everything. Seems...

Right, removing that short code from the system short codes has done the trick - analogue sets also working fine now. However, the short code remains against the one extension which we want to dial the hotline, but when I tested it, it actually has the symptoms that while that code existed as a...

Can't believe it, I've just fixed it... I don't really understand why this caused a problem, but anyway - as I had mentioned there is a hotline phone, where as soon as you pick up it should dial 107. I knew that the short code was set up against the user (?D / Dial Direct Hotline / 107 / Line...

Thanks Guys. That's encouraging. I don't really know how they approached the job, I assume they tried a default and fresh build, but they were behind closed doors, so I don't know! intrigrant, thanks - I'll find out if 'Da Boss' would have any concerns with that, and may take you up on your...

Hi All, New to the forum, and a fairly inexperienced tel system admin, so please be nice! We just had a brand new IPO 500 V2 system installed, to replace our BCM 50 system. Our incoming lines are ISDN30e. From the get go there were 2 problems - IP phones have no internal dial tone, and the...