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  1. kmh5091

    4621 IP Phones, 2nd appearance auto answering during calls

    This is STILL happening to me. We can't figure it out. Anybody else experience anything like this?
  2. kmh5091

    4621 IP Phones, 2nd appearance auto answering during calls

    I checked the settings BIS posted. Those were already set to those values. I ran a trace as well, which doesn't really tell me anything other than proving that the anomaly is indeed happening.
  3. kmh5091

    4621 IP Phones, 2nd appearance auto answering during calls

    This problem continues to pop up frequently. Anybody have an answer to this?
  4. kmh5091

    4621 IP Phones, 2nd appearance auto answering during calls

    It's happened to a number of our agents, but only in the call center, who all use 4621sw IP sets.
  5. kmh5091

    4621 IP Phones, 2nd appearance auto answering during calls

    CM 3.0 (I know, I know.) Multiple Call Handling (On Request) and Multiple Call Handling (Forced) are both set to 'n'.
  6. kmh5091

    4621 IP Phones, 2nd appearance auto answering during calls

    I don't see a setting like that on the hunt group. Here's page 2: display hunt-group 3 Page 2 of 61 HUNT GROUP Skill? n Expected Call Handling Time (sec): 180 AAS? n...
  7. kmh5091

    4621 IP Phones, 2nd appearance auto answering during calls

    I'm having issues in a call center where we have recently deployed 4621sw IP phones. While the agents are on a call on their first appearance (internal or external) a second call incoming to their station directly will either merge automatically with the first call or drop the first call all...

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