Hello NICE12345
I have been looking at the guides for a while but cannot find a section that explains the method to troubleshoot "Basic recordings". Any other suggestions or where to look?
Regards
Craig
Hi Nice12345
Thanks for the response. I am still a child when it comes to following a call from the Logger recording process to the final plug-in to SQL. In other words, I am not sure which logs get populated and at what stage.
To add to my question, I have noticed that there a "rejected...
HI Everyone.
I am getting Basic Recordings all day on Nice Perform NICE Perform 3.2. However, in Totality 90% of calls have CTI and just 20% are inserted into DB as Basic Recordings. I would like someone to help me with a process to follow such as what log will show me why this is a basic...
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