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I recently added a PRI to a MICS with 6.1 software. The customer is reporting that when they try to park a call, a park code will not always appear on the screen. Instead, it just says "park". Parking works most of the time, so I'm at a loss. Any ideas?

Not sure how this is done. I should also mention that the party on the other end of the line (outside of the office) does not hear any problem.

Several months ago I installed a UCx 50 switch in a small business that has only four analog lines. The UCx they sent me did not have the onboard CO ports. Instead, they sent me a Grandstream modem, which plugs into the UCx 50. From day one I've had issues with the transmission quality...

No changes to the Grandstream. Should I be using 1 stage or 2 stage dialing?

I have a UCx 50 with both a Norstar digital gateway and an expansion unit connected. What is the proper procedure to power down the complete system? I'm hoping doing this might clear several annoying issues that have come up.

I'm using Norstar T7316 phones. I have four analog lines and a Grandstream. I am unable to make international long distance calls. I have checked the outbound routes and there is an international dialing pattern set up. Also, I AM able to make these calls with my test set when clipping...

I have an installation using four analog lines and a Grandstream. The customer is complaining that an outgoing call times out too quickly if they don't dial quickly enough. Specifically, once they dial '9', the call drops if they don't begin dialing the rest of the number within three seconds...

Is external paging (to a paging horn) supported on the UCX-50?

I have a UCX50 installation which uses all Norstar legacy telephones, using a PRI connection. One of the employees is interested in working from home. What is required to implement this? And is there any recommendation for the name/model # of a phone to be placed at the remote location?

This feature was available on the Norstar Call Pilot VM system. Can a voice mail box be set to log on automatically without entering a password?

Does this feature work with legacy Norstar phones, such as the M7310 or T7316E?

I know there is a silent monitoring feature available. How exactly do I configure this, and then how does a user actually perform the monitoring?